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Teya ID

Updated 

3 months ago

You can log in with your Teya ID for any of our products and services using a single login. This means that you'll be able to use the same email for logging in to various Teya products.

New user and registration

If you’re just starting out with Teya, you'll be required to create your account.

You'll be sent an email to start your registration.

For the registration It's necessary to:

  • For some products to click Sign up and provide first name, last name and email address.

  • For all products to Set the password.

  • For all products to Verify your email address.

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The verification email you'll receive in your inbox. Just open the email and click on the link to verify your email to finalise the registration process.

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Important: if you can't find the email in your primary inbox, please check your promotions or spam inbox.

Log in as an existing user

  1. Enter your email into the Teya login page.

  2. Enter your password and log in.

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Account migration to Teya ID

If you're a Teya user but haven't used the Teya ID login before, your registered email address has been/will be migrated onto the new login system. In most cases, passwords will not be migrated and you'll be asked to reset your password.

When logging in to your account, you'll be asked to confirm your email address and set your password. Use the email address you registered with for our products and services.

Steps one to four may vary slightly, depending on whether the product has verified email addresses in the past.

1. Enter your username or email and click Sign in.

2. Click Set up new login credentials.

3. Confirm your email address.

Note: If your email address is incorrect, you'll be asked to change it.

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4. You'll be now redirected to the Teya ID login.

5. Enter your email address and click Continue.

6. Verify your email address by clicking on the link sent to your inbox.

7. Once verified, set a new password for your Teya login and confirm it by clicking Set password.

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Important: if you can't find the email in your primary inbox, please check your promotions or spam inbox.

Note: during your first Teya login, you'll have to go to your email inbox and follow the link in the signup email that you'll receive.

Forgotten password

If you’re an existing Teya user and you've forgotten your password, you can reset it.

  1. Enter your email into the Teya login page.

  2. When prompted for a password, click on the Forgot your password? button below the field.

  3. You’ll be asked to enter your email address beceive an email with instructions on how to reset your password.

FAQs

If you’re being prompted to log in to Teya, it means the product or service you're trying to access is now a part of Teya, and your old account has been migrated. All you have to do is set up the new password and you’ll be good to go! You can now use the same details for logging in to any of the Teya products and services.

If you’re an existing user, simply use the old email you've been using. You'll be prompted to set up a new password. If you’re unsure, use the email you provided to our sales team.

You can try different emails to see which one works.

Simply enter your registered email and you’ll receive an email with a link for setting up a password.

If you never received the password setup email, please try the following:

  • Make sure you used the right email address your account is registered to. – not the one for billing, but the one your account is registered to.

  • Check whether you used the correct spelling when entering your email address.

  • Check the spam folder. Note: Gmail can sometimes take up to 10 minutes to arrive.

  • Request another email.

  • If you've requested the email twice and you're using Gmail, check that it wasn't bundled with the previous one(s). Expand the thread of emails by clicking on the three dots at the bottom of the last email.

If your email hasn't arrive after these steps, please reach out to our support teams.

The system will warn you that the link has expired and prompt you to enter your email again. You can also go back to the product and start the process again by entering your email address.

If the email takes too long to arrive and the link is always expired, please contact our support teams.

You can reset your password by clicking on Forgot password, or alternatively wait 30 minutes for the lock out to end.

In some rare instances, it can take up to 10 seconds for the screen to change after submitting the email.

We store user emails in cookies for authentication. Please review the cookie policy on our website for more info.

We divert the authentication flow to the social login providers, so you're redirected to their flow and then back to us after authenticating.

Yes, as long as the email on those accounts is the same. Going through any of the providers will authenticate you into the same Teya ID.

As of right now, this isn’t possible. However, we will be supporting this in the future.

Not at the moment, but we're working on this functionality.

Yes. During the social login flow, the provider will give you the option to choose what is shared.

Note: Choosing not to share the email will result in your account not being recognised.

Note: if you should experience any difficulties or errors, you can contact our support directly and they will assist you.

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Teya Services Ltd. is registered in England and Wales with the company number 12271069 and the registered address Third Floor, 20 Old Bailey, London, EC4M 7AN, United Kingdom. Teya Solutions Ltd. is authorised by the Financial Conduct Authority under the E-Money Regulations 2011 [Reference no. 978181] for the provision of payment services and issuing of electronic money.