Once your cancellation has been completed, our customer support team will arrange a collection with our courier partner, DPD. You will then receive a text or email confirming your chosen pick-up slot. If you wish to change the collection timeslot or your address, simply access the link provided in the email or text sent by DPD.

Collections are scheduled for your preferred day. To check the status of your collection, please follow the link provided in the courier's email or text.

If you encounter any issues with the courier, please contact our support team via chat.

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