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Teya POS app
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Updated
2 months ago
, by Teya Help centre
With the Teya POS app, you can effortlessly serve your customers, process orders, manage both cash and card payments, get insights into your accounts, handle refunds, and learn how to close your day. The POS app is already installed on your device and ready to use.
The POS app is synchronised with the POS Portal – the Portal is used for setting up and monitoring your business, while the app is used for serving your customers.
Note: if you created products or made changes in the POS Portal and you can't see them in the POS app, try logging out of the app and back in again.
Log in to the app
1. Launch the POS app.
2. Select your user and log in with your login details.
Note: if you’d like to know more about Teya ID login or you forgot your login credentials, check out this article.
Order and payment
In the Teya POS app, you can process a sale in two ways: create an order and receive cash or card payment immediately, or hold the basket and charge your customer later. This gives you flexibility in managing your business.
The Sale section opens automatically when you open the app, but you can also access it any time on the ≡ Menu.
Note: if you'd like to accept more payment methods, you can read about how to add them in the Teya POS Portal article.
Note – before you place an order in the Teya POS app, you need to create products items in the POS Portal first. If you've already done this and they're still not appearing in the app, try logging out and logging back in. This will help to sync the app with the Portal.
1. Select the product from the Product category.
2. Click on the product.
3. This will move the product to the right side, where the Basket is visible.
4. Select the payment option on the bottom bar.
Note: if you're unable to see products and categories in the Teya POS app, make sure you've created them in the POS Portal first. If you've made products in the portal but they're not appearing in the app, simply log out and then log back in. This will help sync the app with the Portal. Also, remember that products created in the Portal should be placed within a product category in order to show up in the app.
1. Click the Cash button on the bottom bar within the order.
2. This will close the order and print the sale receipt.
1. On the bottom bar within the order, click the Card payment button.
2. Tap, insert, or swipe the card.
3. You'll be able to print the customer and merchant card payment receipt or skip the print.
4. This will close the order and print the sale receipt.
Important: to accept card payments, you need to pair with the payment terminal. If you haven't done this, read more about terminal pairing in this article.
1. On the bottom bar within the order, click the Hold basket button.
2. This will list the basket among the baskets on hold.
3. You can easily add additional items to the chosen basket by clicking the Items button.
4. To get back to all your held baskets, click on Back.
5. If you want to create a new basket, click on the New basket button at the top of the screen.
1. Place an order or choose the basket from the held baskets.
2. Swipe to the right on the screen.
3. Pick the items that the customer wants to pay for.
4. Tap on the button showing the amount, on the bottom bar.
5. This will display a pop-up window.
6. Select the preferred payment method and proceed to the payment.
Order a product with additions
In the Teya POS app, you can also order products with added extras.
To do this, open theSale section in your app and order a specific product with additions set as the option.
Note – before you can customise your orders in the Teya POS app, you need to create them as options in the POS Portal first. If you've already done this and they're still not appearing in the app, try logging out and logging back in. This will help to sync the app with the Portal.
Please note – there is a minimum and maximum quantity of additions that can be added to each order. These limits can be set in the Teya POS Portal.
1. Select the product from the Product category.
2. Click on the product.
3. Select available additions with the +/- option.
4. Tap the Confirm button.
5. This will move the product with the selected additions to the right side, where the Basket is visible.
Note – you won't be able to confirm the order if you don't reach the minimum quantity or exceed the maximum quantity.
1. Select the product from the Product category.
2. Press and hold the product you want to order.
Important – you need to press and hold in order to see option to select additions.
3. Select available additions by using +/- option.
4. Tap the Confirm button.
5. This will move the product with the selected additions to the right side, where the Basket is visible.
Note – you won't be able to confirm the order if you don't reach the minimum quantity or exceed the maximum quantity.
Make sure you're familiar with handling multiple orders of a product with additions. You should also be familiar with how to edit your ordered product and its additions. You can find more details in the sections below.
Please note – when making additions, you only need to choose the quantity of the base product, not the extra options.
Example – if you want to order two burgers with two portions of onion rings, simply order two burgers and select one portion of onion rings. This will assign each burger with one portion of onion rings, so in total, there are two portions.
You can edit any orders made with additions at any time.
1. Tap and hold the product with additions in your basket.
2. This will open the product details, where you can edit the additions or the quantity of portions.
3. Tap the Confirm button.
Working with bills
Access your list of bills by navigating to the Bill history section in the POS app's ≡ Menu. In this section, you can also view details of a specific bill, process refunds, and reopen or reprint bills if needed.
Note –if you'd like to customise your bill design (e.g. add a company logo), read more in the Teya POS Portal article.
1. Open the Bill history section in the ≡ Menu.
2. Select a specific bill from the list.
3. This will display payment details.
4. Tap on the Cancel bill button.
5. Choose the reason for this action.
Cash refund
If you refund a cash bill, completing these steps will reopen the bill and print the refund bill.
Card refund
6. If you refund a bill that was paid by card, the confirmation screen will display Confirm refund or Confirm void.
7. Tap the Confirm button. This will be the last opportunity you have to Cancel this action.
8. To print the receipt for the customer, select Customer receipt.
9. To print the receipt for yourself, select Merchant receipt.
Important – if you return card funds on the same day as the original transaction, it’ll be treated as a void. This is because the settlement process won't be completed for the transaction. If you return funds after the card payment has been fully settled, it'll appear as a regular refund.
Note –the card doesn’t have to be physically present in order to process refunds. The funds will automatically be refunded to the card that was used in the original transaction. This will allow you to return funds to customers without them needing to be present (e.g. over the phone).
1. Tap on the Bill history section in the ≡ Menu.
2. Select a specific bill from the list.
3. This will display payment details.
4. Tap the Reopen bill button.
5. Choose the reason for this action.
Cash bill reopening
If you reopen a cash bill, completing these steps will reopen the bill and print the refund bill.
Card bill reopening
6. If you reopen a bill that was paid by card, the confirmation screen will display Confirm refund or Confirm void.
7. Tap the Confirm button. This will be the last opportunity you have to Cancel this action.
8. To print the receipt for the customer, select Customer receipt.
9. To print the receipt for yourself, select Merchant receipt.
10. This will reopen the bill.
Important – if you reopen a bill that was paid by card on the same day as the original transaction, it’ll be treated as a void. This is because the settlement process hasn't completed for the transaction. If you reopen the bill after the card payment has been fully settled, it'll appear as a regular refund.
