Account and billing

Billing for Storyous by Teya services and products

Note: This service is currently not available in the UK.The billing for the cash register system happens on a monthly basis. The payment amount depends on the active licenses on your devices and the additional cash register services you’re subscribing to. To begin the billing process, you must agree

Cash Advance

Teya Cash Advance is a revenue-based finance product that provides flexible funding to customers using Teya card acceptance. Based on your transaction history, you can get access to future card sales as an upfront sum of cash, with a fixed fee. Teya has partnered with Liberis to bring Cash Advance t

Card payments settlement cycle

When you sign up with Teya, your business information and bank account are registered in our database and assigned to your card machine. The payments you take on the terminal are automatically processed overnight and deposited into your bank account the following business day. This means you'll

Get in touch with Teya

If you're trying to reach out to Teya, this article provides a comprehensive list of Teya's contacts. Whether you need assistance from Teya's customer support team or want to sign up as a new user, you'll find all the relevant contact information below.How to contact Teya custome

How to make a complaint in the UK

At Teya, our customers define our purpose. While we aim to provide the best quality of service to our merchants, we understand that sometimes things go wrong.​How to raise a complaint (UK)If you need to raise a formal complaint, you can email complaintshelp@teya.com​How to contact the Financial Ombu

Pricing, fees and billing

Teya's pricing, fees and billing may differ based on the products and services your business has subscribed to, as well as the country in which your business is operating. Teya does not want to keep you bound in a contract but offers you choice and flexibility. You can always refer to our terms

Chargebacks

A chargeback occurs when a bank reverses a credit or debit card transaction at a customer's request, usually due to fraud or disputes with merchants. This protection for customers as cardholders has been in place since the 1970s. If cardholders believe a transaction is unauthorised or unjust, t