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Rewards
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What is Teya Rewards (formerly Yoyo)?
Teya Rewards (formerly Yoyo) is built around a mobile payment and digital loyalty experience that rewards your customers when they shop with you.Customers earn points and stamps, whilst you have complete control over the reward items and redemption levels.Teya Rewards (formerly Yoyo) provides your c
Troubleshooting guide - QR payments
Our Support hours are Monday-Friday: 9am-6pmWe are here to support within one day!Teya Rewards not working: Experiencing issues with Teya Rewards transactions?The majority of the time, this issue is due to connectivity- check your internet connection.What to do?Ensure your tills have a stable and se
Troubleshooting guide: card-linked loyalty
As Teya Rewards is integrated with the terminal, it works in the background of your terminal so will not have any impact on your ability to process payments. If you are experiencing any issues with your terminal please call Teya CR team on tel:+441283896876.Unable to process transactions?If you are
In-app stamp card
What are in-app stamp cards?An in-app stamp card works the same way as a paper stamp card when customers make qualifying purchases, they will earn a stamp. However, this is automated and allows for accurate reporting directly into your Engage Dashboard. Stamp cards offer a lot of flexibility as you
Escalation process - Teya CR
When things go wrong, you need reassurance that you'll have the support you need to get everything back up and running. And fast! QR merchants:The following steps explain how to raise any issues with the Teya Loyalty & Rewards Dashboard (formerly Engage Dashboard):Send an email to enterpriserewa
Product tour and dashboard walkthrough
Your Teya Loyalty & Rewards Dashboard (formerly Engage Dashboard) allows you to:Identify your customers:Teya Loyalty & Rewards Dashboard (formerly Engage Dashboard) identifies a consumer at the point of sale, links them to their transaction, and collects their payment and basket data (upon Q
How do I create/ manage my campaigns?
What good is having all the data at your fingertips if you can't use it to achieve your business goals objectives?With our campaign functionality, you can create powerful, personalised campaigns that drive against key business objectives such as attracting new customers, increasing sales, and target
Sales reporting
We want to make it easy for you to assess the impact of your loyalty efforts over time. Enhanced data visualisation capability allowing you to analyse your sales performance across any time period to ensure your are achieving your business goals. You have a complete view of 3 elements of your progra
How do I customise my Merchant space?
The in-app shopfront is the first touchpoint your customers will have with your retailer space. That’s why it’s important to display a cover image that fits your brand and offering.How do you add/change the cover image/logo for your in-app shopfront?Within your dashboard, follow the following steps: