Setting up for success- building your loyalty programme
There are 3 elements that make a great loyalty programme:1. Attractive user acquisition offers and always-on campaignsThere should be an incentive for your customers to download the app and join your loyalty programme.We recommend that a sign-up reward is setup, something small for your customers, t
What is a Spin the Wheel campaign?
A Spin the Wheel campaign offers your customers a chance to instantly win from your configured prizes when they transact in line with your business goals. Here’s how it works: You are able to set the valid dates and minimum transaction value that customers must spend to be able to Spin the Wheel. On
Refunding card payments made with Rewards
When you're using our card-linked loyalty product and need to process a refund, make sure that the refund goes back to the same payment card or method the customer initially used for the purchase.Important: this article applies to card-linked loyalty refunds, not QR code refunds.Card-linked l
Teya case studies
Campaign Case StudiesIncrease Sales on Certain Day- Case Study
Build your Digital stamp cards
When users purchase a qualifying product, they are automatically rewarded with a stamp. Once a stamp card has been completed, users receive a voucher in-app, which can be redeemed against qualifying products.As well as viewing your stamp card performance, you can also create your own stamp cards on
What is a Points Scheme?
1. Setting up a Points Scheme Setting up a point scheme allows your customers to earn points whenever they make a purchase. Contrary to a stamp card scheme where the customers have to buy specific products to receive a stamp, a points scheme rewards your customers, regardless of what they buy. It is
What campaigns should I run?
You can run different types of campaigns catering to different business needs. There are 3 types you can choose from:Drive Adoption: The more customers that you have using the app, the more data you have, the more effectively you can engage and retain them. These campaigns are designed to help you g
What are in-app purchases?
Your in-app purchases act as your virtual outlet within the app. This is a section of your Retailer Space where you can promote savings to your customers and upsell products, often in the form of a bundle deal. For example: ‘Buy 10 coffees for the price of 8’ .How do they work? When purchasing this
What is segmentation?
Teya Loyalty & Rewards Dashboard (formerly Engage Dashboard) dynamic customer segmentation tool allows you to create highly targeted, personalised campaigns based on how your customers behave and spend in real time.Segmentation is the process of categorising your existing customers into groups (