Welcome to Teya's help centre
Storyous by Teya
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The terminal is broken (does not charge or cannot turn on)
In the event of damage or malfunction of the terminal as such, it is necessary to contact ČSOB directly, as all complaints must be resolved through the bank's service. Therefore, please contact the bank's hot line at the telephone number: +420 495 800 116.The bank's service enables the exchange of t
Hardware transfer conditions
In case you are interested in transferring devices between stores or companies, please contact our customer support.If you wish to move the device, you must read and agree in writing in the e-mail that you have read the following conditions: Conditions for transferring hardware in Storyous Only
Inspection of fiscalisation
Current overview
Hores - setting
Mews - setting
Off-warranty service
If your device is no longer within the warranty period or the type of hardware damage is not subject to warranty conditions, we offer you the opportunity to send the device through our company to an authorized service for paid repair. Read how the process works below.The procedure is similar to the
Types of payment
Frequently asked questionsIs it possible to print the bill again?Yes. To print the receipt again, in POS application open section Přehled účtenek, choose receipt and then choose Znovu vytisknout/Reprint.One of my customer wants to see the the preview of the bill.You can print the preview before prin
Check of the fiscalised receipts