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Welcome to Teya's help centre
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Storyous by Teya
Articles
ČSOB terminal wries the message 'Terminated by the user'
If the terminal writes the message "terminated by the user", it may be that the customer has canceled the transaction with a button on the terminal. It can also mean that the terminal is locked. To unlock it, press the F4 key. Then click on Terminal Lock, confirm the Unlock option and enter 11111111
Bug reporting
You can also find the Report a bug option in the Help Center if you suspect an application error. After selecting it, the application will ask you for your phone number and give you space to describe the error. As soon as you click on OK, the tablet will send us a report of data from the application
I created new products and do not see them on the tablet
Make sure that the "Show on tablet" column is checked in the web administration and that the products are not in the "No category".It is also necessary to log out and log in to the tablet in the Storyous application via the silhouette at the top right.
Revenue from the terminal does not fit reality
You can check the transactions on the number +420 495 800 116 and you can also enter a request for additional statement, etc. You can also see all transactions in the POS Merchant application, where you can make requests to cancel the transaction or a partial return.
Multiple tablets with wireless (Bluetooth) printer
Network requirements for Storyous POSCRITICALLY REQUIREDDedicated WiFi for Storyous traffic secured by WPA / WPA2 (password protected)Separate address range (IP) for Storyous trafficThe network intended only for Storyous is on a completely free WiFi channelA router that supports routing packets outs
Printer NPOS C300
*This content is available only in Poland.
I moved items to the takeout table and the VAT has not changed
If you order the items on the classic customer table and then decide to move them to the table "Takeout", or vice versa, the VAT will not change by moving and remains the default of the table to which the products were originally ordered.It is necessary to order the items again on the correct table.
The customer wants to pay part by cash and part by card
In order mode, click on the "Pay separately" button.Select the "By Value" option. If you do not see this option, please contact our customer support via chat, or at 602 405 047, we will be happy to activate this function for you immediately.Select the first payment method.Insert amount.Now you see h
Set menus in the app
Menu sets allow our customers to create a menu that consists of more courses, but the price is fixed for the menu (not depending on what was chosen). You will find all the statistical information sets in the Reports.After that the menu set is already displayed in POS. The menu sets are displayed alw