Support

Troubleshooting guide - QR payments

Our Support hours are Monday-Friday: 9am-6pmWe are here to support within one day!Teya Rewards not working: Experiencing issues with Teya Rewards transactions?The majority of the time, this issue is due to connectivity- check your internet connection.What to do?Ensure your tills have a stable and se

Troubleshooting guide: card-linked loyalty

As Teya Rewards is integrated with the terminal, it works in the background of your terminal so will not have any impact on your ability to process payments. If you are experiencing any issues with your terminal please call Teya CR team on tel:+441283896876.Unable to process transactions?If you are

Escalation process - Teya CR

When things go wrong, you need reassurance that you'll have the support you need to get everything back up and running. And fast! QR merchants:The following steps explain how to raise any issues with the Teya Loyalty & Rewards Dashboard (formerly Engage Dashboard):Send an email to enterpriserewa