Teya App

A free app that allows you to view your sales, track activity, and manage your business all from one place, whether you’re at home or on the go.​​​

How do I get started with Teya App?

It’s easy to get set up:

1. Download the app from the App Store or Google Play;
2. Login with your Teya ID;
3. ​Now you are ready to manage your business from your phone.

​​​​What can I do in the Teya App?

On the bottom of the home screen, visit the Settings tab to:

• Manage your business and store information.
• View your Teya invoices.​
• Define employee roles and add team members.​
• Get help and access live chat.​

Via the Sales tab, you can:

• Review your sales and refunds for a specific period (e.g. the last seven days, four weeks, or six months) via Overview.
• Download reports for recent transactions.
• View settlements and past invoices.

​How can I edit my account, user access, and business information?​​​​

​​To edit your account name:

1. Go to Settings;
2. Select Account;
3. Press Edit;
4. After editing the name, press Save.

To edit your business information (VAT and address):

1. Go to Settings;
2. Select Business information;
3. Press Edit to change either your VAT or company address;
4. After making the change(s), press Save.

To edit your store information:

1. Go to Settings;
2. Select Business information;
3. Scroll down and select the store you want to update;
4. Press Edit to change the name, address, email address, or phone number;
5. After making the change(s), press Save.

To download invoices:

1. Go to Settings;
2. Select Invoices;
3. Filter by date;
4. View or download the invoice you want.

How can I view transactions and their status?

1. Go to Sales;
2. Select Transactions to bring up all transaction histories;
3. To find a specific transaction, you can:
   • Use the calendar to adjust the date range.
   • Search using the last four digits of the payment card.
4. Select the specific transaction to see the payment details, payment method, breakdown and history;
5. To remove the date filter, press the X displayed in the black box next to the filter field;
6. You can also download transactions from a selected date range.

How can I download my transactions?

1. Go to Sales;
2. Select Transactions;
3. To find a specific transaction, you can:
   • Use the calendar to adjust the date range.
   • Search using the last four digits of the payment card.
4. Press the download symbol to export a CSV file.

How can I view the details of my settlements?

1. Go to Sales;
2. Select Settlements;
3. The screen will show you a list of your daily settlements, including which are paid, postponed, or processed;
4. Select a settlement from the list to view more details;
5. Or, select Overview for the following details:
   • Settlement ID
   • Date created
   • Date paid
   • Date range
6. You can also view transactions settled on a specific day and their breakdown by:
   • Initial balance
   • Net sales
   • Deductions
   • Settled amount​​​​​

Teya App FAQs