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Getting started with your card machine

  • Updated

Welcome to Teya!

Your card machine arrives in a Teya box, with a protection bag, and is fully charged. You just need to follow the guided setup, and your terminal will be ready for transactions.

In the welcome box, you will find:

  • Card machine

  • USB Type-C cable

  • USB adaptor

  • Quick start guide

  • Stickers

Switching on your card machine

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Press and hold the power button located on the left side of the terminal and hold it for a few seconds to turn it on or off.

Once powered on, press Get Started to begin the set-up process.

Press and hold the power button located on the right side of the terminal and hold it for a few seconds to turn it on or off.

Once powered on, press Get Started to begin the set up process.

Press and hold the power button located on the right side of the terminal and hold it for a few seconds to turn it on or off.

Once powered on, press Get Started to begin the set up process.

Setting up your card machine

Selecting language and network

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Choose your preferred language. This can be changed later from the device settings.

Connect to a network:

  • Wifi is recommended for faster and more stable transactions;
  • However, the card machine includes a SIM card, allowing you to take payments via a mobile network if needed.

Connecting your Teya Account

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Scan the QR Code displayed on the card machine screen using your phone or enter the website address manually on your preferred device.

Enter the verification code displayed on the card machine, or verify the autofill and tap Submit. You will be prompted to input your Teya ID credentials or create a new account if you don't have one.

For security reasons, if you are an employee and not the legal representative of the business, you will need them to:

  • Set up a member account using the Teya App;
  • Verify the card machine by logging into the website and inputting the verification code that appears on the terminal screen.

Selecting your Store

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If you have multiple stores linked to your account, choose the one you want to set up.

Once a card machine is connected to a store, this action cannot be reversed, so double-check your selection.
 

Creating a Manager PIN

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Set a 4-digit Manager PIN, required for processing refunds, viewing sales and accessing restricted settings.

 Confirm the PIN and keep it confidential to protect your business.

Configuring basic settings

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You can enable or disable the following features: ​

Accept Additional Schemes - This setting is automatically enabled, and your card machine will accept AMEX, Discover, and Diners transactions.

Print Merchant Receipt - By default, merchant receipts are not automatically printed but can be viewed at any time. To print a copy of your receipt after each transaction, activate this setting.

Enable Tips - This setting is disabled by default and you will then be prompted to choose your preferred tip percentage

 By default, your card machine is named with a random emoji. To rename it, tap Edit in the upper-right corner.
Your card machine set up is now complete, and you can start accepting payments!
You will now land on your device’s main menu. Here, you can accept payments, use the calculator functionality, access the main menu, and read relevant updates.
To proceed with your first payment, simply type the amount to be charged or use the calculator to set the amount and ask your customer to use one of the following payment methods:
  • Contactless Cards: Tap the physical or mobile card at the top of the device;
  • Chip Cards: Insert the card on the right side of the terminal;
  • Magnetic Stripe Cards: Slide the card from left to right at the top of the terminal.

Charging your card machine and checking battery status

To charge your device, please plug the USB-C charger cable directly into the terminal on the left side and connect it to the power socket.

To check the battery status, look at the upper right corner of the screen. If the battery indicator is red, charge it before using the terminal. 

Note: We always recommend having at least 15% of the battery remaining the correct functioning of the device.​

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