If you are unsure about the status of a transaction, you can easily verify it across different platforms by searching for the last four digits of the card used or by specifying a particular date.
How to check a transaction status on your card machine?
- Tap the Menu situated in the upper right corner.
- Locate the desired transaction using the search bar or scrolling through the screen, and click on it to know more.
- Select Transactions and Refunds.
- Review its status.
- Enter the predefined Manager PIN.
If you are not near your card machine, you can check the status of a transaction using the Teya app. For detailed instructions, please refer to this article.
How to check a transaction status in the Teya App/Business Portal?
Follow these steps to locate the transaction:
-
Log in to your Teya App or Business Portal.
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Navigate to the Transactions section.
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Use the filter options or search by the last 4 digits of the card to find the desired transaction.
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Click on the transaction to view more details.
What are the transaction statuses and their meanings?
Below is a table that explains the different transaction statuses you might encounter.
|
Status |
Description |
|
Payment/Refund Approved |
The transaction was successful. |
|
Payment/Refund Void |
The transaction was cancelled, either by the merchant or automatically by the system. |
|
Payment/Refund Pending |
The transaction has been created but hasn't yet been processed by the banking system. It can still be cancelled. |
|
Payment/Refund Declined |
The transaction was not successful. |
Why was the transaction declined?
A customer’s card may be declined for several reasons. Common causes include:
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Expired card: The card has reached its expiration date.
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Insufficient funds: The customer doesn’t have enough money in their account.
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Address mismatch: The address provided doesn’t match what the card issuer has on file.
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Suspicious activity: The bank detected unusual activity
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Incorrect payment details: The customer entered their payment information incorrectly.
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International use: The customer is travelling, and the card isn’t accepted overseas.