If you wish to issue a refund, you can easily do it by following these steps:
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Step 1: Tap the Menu located in the upper left corner.
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Step 5: Enter the predefined Manager PIN.
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Step 2: Select Transactions and Refunds.
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Step 6: For a partial refund, enter the specific amount to be refunded. For a full refund, enter the amount of the original transaction.
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Step 3: Find the transaction you want to refund by scrolling or using filters, then tap it.
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Step 7: Confirm the refund.
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Step 4: Press Issue Refund.
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Step 8: If needed, print the receipt.
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Your refund has now been issued! For partial refunds, the remaining value of the original transaction will be available for further refunds if needed.
Please keep in mind, that refunds may take up to 7 days to process, depending on the time frame of your customer's bank.
Why do I need to use a Manager PIN to issue a refund?
For security purposes, a Manager PIN is required when issuing refunds to prevent irreversible and unauthorized refund issues.
How can I check a refund status?
To check a refund's status, access the main menu of the Payments App, go to Transactions and Refunds, and search for the transaction in the list.