How To Issue Refunds Using the Teya App?

You can issue refunds for transactions processed through any Teya device using the Teya App. Follow these steps to issue a refund:

1. Open the Teya App on your phone;
2. Enter the passcode to access your account;
3. Scroll down to Last Transactions and click View All on the right side;
4. Locate the desired transaction by scrolling through the list or using available filters;
5. Once you find the transaction, click on it;
6. Click Issue Refund;
7. Choose either a total or partial refund by entering the desired amount;
8. Click Issue Refund;
9. Confirm the action using your biometric authentication or passcode.

If the refund is successful, the transaction status will update from Payment Approved to Payment Void or Refund Approved.

If the refund is unsuccessful, the status will change to Refund Declined. For more information on transaction statuses, refer to this article.

For partial refunds, the remaining balance of the original transaction will be available for future refunds. Please note that refunds may take up to 7 days to process, depending on your customer's bank.