At Teya, our customers define our purpose. We’re committed to delivering the highest quality of service to our merchants, and your trust is at the heart of everything we do.
While we always aim to meet and exceed expectations, we also recognise the importance of hearing from you—whether it’s to share feedback, ask questions, or raise concerns. Your input helps us grow and continue building a better experience for everyone.
How to raise a complaint
If you wish to raise a formal complaint, our Support Team is here to help and can submit it on your behalf.
Alternatively, you can email us directly at complaintshelp@teya.com.
How to contact the Financial Ombudsman Service
If you are not happy with how your complaint was handled, you can raise it with the Financial Ombudsman Service (FOS).
If the dispute can't be settled between the customer and the business, the FOS will provide an impartial decision. If they feel the customer has been mistreated, they will use their legal power to put things right. The service is free for customers to use.
Find out more here:
- The consumer leaflet: "Want to take your complaint further?"
- FOS website
You can contact the FOS using the following methods:
| complaint.info@financial-ombudsman.org.uk | |
| Phone | 0800 023 4567 |
| Post |
Financial Ombudsman Service (FOS) Exchange Tower London E14 9SR |