Not receiving Settlements in your Teya Business Account?

  • Updated

Teya settles your sales the next working day - fast and simple. But if you have been expecting a payment and it hasn't arrived, don't worry - there might be a simple explanation. 

How settlements work

Teya processes settlements daily, Monday to Friday (excluding weekends and bank holidays). Here's what to expect:

  • Payments taken on Friday are settled on Monday;
  • Payments from Saturday or Sunday are also settled on Monday.

If your settlement is delayed

  • Double-check if the expected timeframe has passed;
  • Review this article on settlement delays for more details;
  • Still need help? Reach out to us via the app.

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