Having trouble using your Business Account? Find answers to frequently asked questions below.
Signing up
I have been emailed to say that my Business Account is ready to use, but it isn’t appearing in my app. What do I do?
Please try uninstalling and reinstalling the app.
My identity documents have been rejected. Why did this happen and what do I need to submit to be approved?
If your identity documents have been rejected after filling in the application questionnaire, you will be contacted about next steps by a member of our team.
How do I receive my payments while my Business Account is pending?
Your Business Account will be pending while we verify your identity, but you can use your Teya card machine as usual. The money from any sales will be available in your Business Account as soon as we have completed our checks, which can take up to 2 working days.
Accessing the app
I no longer have access to the phone number that receives my One Time Password when making online payments or want to change it. What should I do?
Please contact us via our available channels to update the registered number. If you are making an online payment before the number has been updated, try the alternative verification option on the screen.
My 3D Secure One Time Password isn’t working. What should I do?
Please double check you have entered the following correctly:
- The last four digits of your phone number (to receive your One Time Password)
- Your card details
- The One-Time Password
If you have any further problems, please contact us via available channels.
The alternative verification method for 3D Secure (to select a transaction) isn’t working. What should I do?
Please double check you have entered the following correctly:
- The last four digits of your phone number (to receive your One Time Password)
- Your card details
- The One-Time Password
If applicable, please also make sure you have selected the right transaction from the drop-down list.
I have forgotten my Teya Business passcode and can’t access the app. What should I do?
Select Forgot passcode on the login screen. Follow the subsequent prompts on the screen to reset your passcode.