I believe my account has been subject to fraud. What should I do?
If you suspect there has been fraud on your Business Account, we recommend freezing all cards in your account, both physical and virtual.
- Open the Teya App and go to Accounts;
- Go to the Cards tab;
- Tap each card and select Freeze to prevent further use.
Why is my transaction still pending?
Payments generally take 3 but can take up to 7 business days to complete, so it is likely your transaction is still being processed. Almost all debit card purchases will immediately show as pending in your account while the transaction is being processed.
Can't complete an online payment?
Double-check that:
- Your card details have been entered correctly.
- Your card is Active and has sufficient balance;
- The billing address matches your account;
- 3D Secure (One Time Password) has been entered correctly, if prompted.