If you spot a suspicious transaction or were charged for something you never received, we’re here to help. Depending on the situation, we can assist you in initiating a chargeback or guide you through the next steps.
Contact the Merchant First
The quickest way to resolve a billing issue or request a refund is often by reaching out directly to the business where you made the purchase.
Need to Request a Chargeback?
If contacting the merchant doesn’t work, our Customer Support team is ready to assist. We’ll guide you through the process of filing a chargeback.
⏳ Please note: Chargebacks can take up to 60 days to process. While we strive to support every request, we cannot guarantee a successful outcome.
Looking for a Refund?
Refunds must be issued by the business where the purchase was made. Teya cannot process refunds directly.