Teya Business app

Updated 

Teya Business is a free app that allows you to view your sales, track activity, and manage your business all from one place, whether you’re at home or on the go.

How do I get started with Teya Business app?

It’s easy to get set up:

1. Download the app from the App Store or Google Play.

2. Log in with your Teya ID (you'll need to verify your email when you first log in).

3. ​Now you’re ready to manage your business from your phone.

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What can I do in the Teya Business app?

On the bottom of the home screen, visit the Settings tab to:

  • ​Manage your business and store information.​

  • View your Teya invoices.​

  • ​Define employee roles and add team members.​

  • ​Get help and access live chat.​

Via the Sales tab you can:

  • Review your sales and refunds for a specific period (e.g. the last seven days, four weeks, or six months) via Overview.

  • Download reports for recent transactions.

  • View settlements and past invoices.

How can I edit my account, user accesses, and business information?

To edit your account name:

  1. Go to Settings.

  2. Select Account.

  3. Press Edit.

  4. After editing the name, press Save.

To edit your business information (VAT and address):

  1. Go to Settings.

  2. Select Business information.

  3. Press Edit to change either your VAT or company address.

  4. After making the change(s), press Save.

To edit your store information:

  1. Go to Settings.

  2. Select Business information.

  3. Scroll down and select the store you want to update.

  4. Press Edit to change the name, address, email address, or phone number.

  5. After making the change(s), press Save.

To download Teya invoices:

  1. Go to Settings.

  2. Select Invoices.

  3. Filter by date.

  4. View or download the invoice you want.

To remove users:

  1. Go to Settings.

  2. Select Team and permissions.

  3. Find the specific user.

  4. Press Remove.​

  5. A pop-up will appear asking you to confirm this action. Select Remove to confirm the change.​

How can I view transactions and their status?

  1. Go to Sales.

  2. Select Transactions to bring up all transaction histories.

  3. To find a specific transaction, you can:

    1. Use the calendar to adjust the date range.

    2. Search using the last four digits of the payment card.

  4. Select the specific transaction to see the payment details, payment method, breakdown, history, and more.

  5. To remove the date filter, press the X displayed in the black box next to the filter field.

  6. You can also download transactions from a selected date range.

How can I download my transactions?

  1. Go to Sales.

  2. Select Transactions.

  3. To find a specific transaction, you can:

    1. Use the calendar to adjust the date range.

    2. Search using the last four digits of the payment card.

  4. Press the download symbol to export a CSV file.

How can I view details of my settlements?

  1. Go to Sales.

  2. Select Settlements.

  3. The screen will show you a list of your daily settlements, including which are paid, postponed, or processing.

  4. Select a settlement from the list to view more details.

  5. Or, select Overview for the following details:

    1. Settlement ID

    2. Date created

    3. Date paid

    4. Date range

  6. You can also view transactions settled on a specific day and their breakdown by:

    1. Initial balance

    2. Net sales

    3. Deductions

    4. Settled amount

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Teya Business app FAQs

The Teya Business app can be used by all business owners who accept payments with Teya. It can be downloaded for free from the App Store or Google Play.

Teya Business is a free app for Teya business owners who use Teya to get paid.

If you run into any problems or have questions about the app, you can reach out to our Customer Support team directly through the app:

  1. Go to Settings.

  2. Press Help.

    1. Visit the Help centre, chat to us live in the app, send us an email, or call us on +44 128 389 6876.

At the moment, you can’t issue refunds using the Teya Business app, but we're working on adding this feature soon. In the meantime, you can process refunds online via the Business Portal​.

You currently can’t update your bank account information using Teya Business, but you can make these updates online via the Business Portal​.

Currently, the Teya Business app is only available in the UK. But don't worry, we're working on making it available in other markets soon

Please visit the login page and reset your password. If you continue to experience problems, please reach out to our Customer Support team for assistance.

  1. Go to Settings.

  2. Click About.

  3. Scroll to review our policies in full.

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