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Welcome to Teya's help centre
Teya Developer
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What's the lifespan of access tokens and refresh tokens, and how can I refresh expired tokens?
Code flow with PKCE access tokens have a lifespan of 15 minutes whilst refresh tokens last 90 days. Device code flow access tokens have a lifespan of 1 day whilst refresh tokens last 15 years. You can follow these instructions to refresh expired tokens.
How can I adjust my Workspace settings?
To adjust your workspace settings, including changing the workspace name, and adding and removing members, you can navigate to the “Workspace settings” section, located under “General settings”. Please note that currently, all members have the same set of permissions, and the ability to change roles
How can I keep my API keys and tokens secure?
Keeping your API keys and tokens secure is essential to protect your data and systems from unauthorized access or malicious attacks. To ensure their safety, always store them in a secure location and limit access and scope to only those who need it. When making API calls, use HTTPS to encrypt the da
Are there any API rate limits, and how do they work?
We understand that API rate limits can be a concern for our partners, but rest assured that we have designed our systems to handle high traffic volumes without impacting performance. Therefore, you don't need to worry about any API rate limits when using our products. We strive to offer a seaml
What steps should I take once I've completed my integration? (e.g., certification process)
Once you've completed your integration, the next step is to schedule a demo call with us to go through the certification process. You can do this by sending us an email with your partner name plus "Teya certification". During the demo call, we'll guide you through the process and provide you with a
How can I report bugs or suggest new features?
If you encounter bugs or have suggestions for new features, we welcome your feedback! To report bugs or suggest new features, you can use the "Contact Us" section on our website. Our team will review your message and get back to you as soon as possible. We appreciate your help in improving
What is the process for deprecating APIs, and how will I be informed?
At Teya, we understand the importance of maintaining API stability and strive to minimize changes that could impact your integration. If we ever need to deprecate an API, we'll make sure to provide advance notice and work with you to ensure a smooth transition. We'll support both the curre
How can I monitor the performance and usage of the APIs in my application?
To monitor the performance and usage of APIs in your application, implement logging and analytics tools to collect API-related metrics. Analyze response times, error rates, and usage patterns to identify areas for optimization. Set up alerts for anomalies or performance issues to proactively address