Settlement Status
For a live status of your payment, you can log in to the Business Portal to check the settlement status in real-time.
If your settlement status is Processing or Paid you will receive the amount the same day, between 8 am and 5 pm, every business day. If your settlement status is Postponed or Balance Forward this may be because:
- You are a new customer and we need to verify your identity - After we have successfully completed our checks, you should receive your settlement the next business day.
- We have the wrong payment details on file - Please log into Teya App and check your bank details are correct.
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It's the weekend or a bank holiday - Settlements are paid out on each following business day, Monday to Friday, meaning you will not receive settlement payments on Saturdays, Sundays, or bank holidays.
- There are technical issues - System outages, connectivity problems, or glitches in the payment processing infrastructure might cause a longer-than-normal settlement delay. We will let you know in advance should there be a planned outage.
- Your transactions have fallen below a minimum settlement amount - Your transactions may have fallen below the threshold of the contractual minimum amount of transactions you should have in a day, to be settled the following day (currently set at £15). Don’t worry, this doesn’t mean you will lose your money! Your settlement payment is only postponed until the next business day when your transaction value exceeds the minimum settlement amount.
- You have an outstanding debt with Teya - You won’t receive a settlement if you owe a debt to Teya, e.g. card payments machine rent, monthly fees, etc. If this is the case, you can choose to repay your debt immediately or wait for the debt to be repaid from your daily settlements. As soon as your debt is repaid, your daily settlements will recommence as usual.