You can see the status of each payout in the Teya app or Business Portal. This guide explains what each settlement status means, so you always know where your money is in the process.
Paid
This status confirms that Teya has successfully sent your settlement to the bank account linked to your Teya Business Account. The full amount for that settlement period (minus fees) has been confirmed and released.
At this stage, the funds have left Teya and are on their way to your bank, or already available in your account depending on your bank’s processing times. Funds are typically paid between between 6:30AM and 8AM on the due date.
Partial Payment
A partially paid Settlement status means that part of your Settlement has already been paid to you, while the remaining amount will be paid separately at a later time.
This usually happens when one or more of your customer payments require a standard routine check. The rest of your Settlement amount is processed and paid to your account as usual.
What to expect next
You do not need to take any action. The standard routine check is automatic.
Timeline: The account review can take up to 48 business hours.
Release of funds: Once the review is complete, the remaining funds will be settled to you as a separate payment.
Updates: Check the Teya App for further information, notifications, and to view the specific transactions involved in the review.
Scheduled
A scheduled settlement status means your funds are due to be paid on a future date, based on the settlement schedule you selected. The date shown is when the settlement is expected to be paid.
Note: scheduled payments can only be paid on business days.
Postponed
This status means the settlement has been paused and will be paid at a later date. In all cases, your funds remain safe and will be included in a future payout.
A settlement may be marked as Postponed for one of the reasons below:
-
Standard security checks for new accounts
For new customers, routine identity and account checks may still be in progress. During this time, settlements can be Postponed.
To avoid delays, please check whether you have any pending documents to upload or verification steps to complete. Once all required checks are completed, your funds will be released with the next available payout. -
Bank details needing an update
If the bank details on your account are incomplete or out of date, the payout may be delayed until valid details are confirmed. You can check and update your bank details at any time in the Teya app. -
Minimum settlement amount
The total to be paid out must be above the minimum settlement amount (currently £12) to trigger a payout. If your daily total is below this amount, the funds are held in your upcoming balance and included in the next settlement once the total exceeds £12. -
Business days and weekends
Settlements follow your chosen settlement schedule. If you are on Business Day Settlements, payouts are not processed on weekends or bank holidays, and the settlement moves to the next business day. -
Regular fees being collected
Some settlements may first be used to cover regular fees linked to your account (such as card machine rental or monthly service fees). Any remaining funds are included in your next settlement as usual. Once fees for the period are covered, daily settlements continue in line with your normal schedule.
Where to check the Settlement Status
On the Teya App:
- Open the Teya App and tap Money in the bottom navigation bar.
- Tap Settlements at the top of the screen.
- Select the settlement day you want to view.
- Tap it to open the settlement details and view a full breakdown of sales and fees.
On the Business Portal:
- Open the Business Portal and log in with your credentials.
- In the left sidebar, select Settlements under Money.
- Select the settlement day you want to view.
- Select the settlement to see the details, including a full breakdown of sales and fees.