You can see the status of each payout in the Teya app or Business Portal. This guide explains what each settlement status means, so you always know where your money is in the process.
Paid
This status confirms that Teya has successfully sent your settlement to the bank account linked to your Teya Business Account. The full amount for that settlement period (minus fees) has been confirmed and released.
At this stage, the funds have left Teya and are on their way to your bank, or already available in your account depending on your bank’s processing times. Funds are typically received between 8 AM and 5 PM on the due date.
Processing
This status means your settlement is currently being prepared and your card takings for the period are being calculated.
Once processing is complete, the status will update to Paid, or the amount will be carried forward and included in your next eligible payout.
Postponed
This status means the settlement has been paused and will be paid at a later date. In all cases, your funds remain safe and will be included in a future payout.
A settlement may be marked as Postponed for one of the reasons below:
- Standard security checks for new accounts
For new customers, routine identity and account checks may still be in progress. During this time, settlements can be Postponed.
To avoid delays, please check whether you have any pending documents to upload or verification steps to complete. Once all required checks are completed, your funds will be released with the next available payout. - Bank details needing an update
If the bank details on your account are incomplete or out of date, the payout may be delayed until valid details are confirmed. You can check and update your bank details at any time in the Teya app. - Minimum settlement amount
Your total card takings must be above the minimum settlement amount (currently £15) to trigger a payout. If your daily total is below this amount, the funds are held in your upcoming balance and included in the next settlement once the total exceeds £15. - Business days and weekends
Settlements follow your chosen settlement schedule. If you are on Business Day Settlements, payouts are not processed on weekends or bank holidays, and the settlement moves to the next business day. - Regular fees being collected
Some settlements may first be used to cover regular fees linked to your account (such as card machine rental or monthly service fees). Any remaining funds are included in your next settlement as usual. Once fees for the period are covered, daily settlements continue in line with your normal schedule.