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Teya ID for Partners
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1 year ago
Introduction to Teya ID
Teya ID identifies and authenticates all users across the Teya ecosystem. It ensures:
Identification: Using Teya ID, you can identify any user interacting with our products and recognize returning users.
Authentication: Teya ID is the only user authentication provider via single sign-on within the Teya ecosystem.
Teya ID provides a range of benefits to both partner companies and their customers, including:
Reduced development and maintenance costs for partner companies by providing a dedicated identity and authentication team.
Customers can benefit from Teya ID's seamless onboarding and authentication flows across all products within the ecosystem.
Guide for partners
Teya ID provides a seamless and secure way for customers to access all the products within the Teya ecosystem. As a partner, you play a critical role in ensuring that your customers have a positive experience with Teya ID.
To help you guide your customers through the Teya ID onboarding and authentication process, we have created this guide. It provides step-by-step instructions on creating a Teya account, managing account settings, troubleshooting, and frequently asked questions. By sharing this guide with your collaborators, you can help users get the most out of their experience with Teya.
We understand that customers may have questions or encounter issues when trying to log in to their accounts. To assist you in providing the best support possible, we've compiled a list of common customer problems and questions, along with the recommended steps for customer service agents to resolve them.
Please refer to this guide when helping customers with login issues, such as setting up a password, receiving the password setup email, identifying the correct email address, and unlocking an account after multiple failed login attempts.
These instructions are designed to help agents resolve issues quickly and effectively and to provide customers with the best possible experience. If you have any additional questions or concerns, do not hesitate to contact our support team for assistance.
FAQs
Log in
If it's the first time you are seeing the Teya ID screen, you will need to set up a new password to access your Teya account. You should use the business owner's email provided during the onboarding process and click on "Login". Once you create an account, you will be able to use all the other products in the Teya ecosystem.
If you are not a business owner, you need to create an account. In order to do so, please fill in the intended email for the account set up and click on "Sign up". You will be asked to set up a password and then to activate your account on the magic link we'll send you.
Teya’s help center is a good place to start if you need more information.
To log in to your Teya account, you should use the email address associated with your business owner account (legal representative). In case you were onboarded through a sales agent, please use the email address you provided to them during the account setup process. It's essential to use the correct email address to avoid login issues, as it may differ from your billing email address. If you have any additional questions or require assistance with your login, please don't hesitate to contact Teya's support team. They will be happy to assist you further.
Self Registration
On the Teya ID login screen, click the "sign up" option to self-register.
You should use the email you'd like to keep all your Teya-related communication at.
Login Flow Issues
You should use your business legal representative email (business owner email). This should be the same as the email address you provided during onboarding.
If you never received emails from us, it is likely you do not hold an ID and need to sign up.
You can just input your email and you'll receive an email to set up a new password.
If you see the "insert your password" screen after inserting the email and you don't recall having a password, please click on "Forgot your password".
If you're setting up a password for an existing account, you should only expect to receive an email at the email address associated with that account. If you don't see the email in your inbox, be sure to check your spam folder. In some cases, it may take up to 10 minutes for the email to be delivered, particularly if you're using Gmail.
If you don't see the email in your spam folder, you can try requesting another email using the Teya ID screen. If this is the second email you've requested, make sure to check if it got "bundled" up with the previous emails. You can expand the thread of emails to check.
If none of these options work, please don't hesitate to contact Teya's support team for further assistance.
You can try different emails to see which one works.
If this is your first time logging in, you should go to your email address and find the email that was sent to you for you to set up your password.
You should be able to simply log in with your new password.
If you take more than 10 minutes to open the email, the link will be expired. In order to continue with the process, you'll need to click on the link and follow the instructions shown at the screen. After you submit your email, we'll resend a new link. Please make sure to check your spam folder when looking for it.
If you haven't received a link, please contact Teya's Support Team.
You can go through the change-password flow or alternatively wait 30 minutes for the lockout to end.
In some rare instances, it can take up to 10 seconds for the screen to change after submitting your email.
Password Assistance
To reset your password, you can click on "Forgot your password?" after you've entered and submitted your email address. If you have an account with us, you should receive an email with instructions on how to update it.
If you're already logged in, you'll need to log out and go through the "forgot password" flow to change your password.
If you didn't request a password change, you can safely ignore and delete the email.
If you've forgotten the new password you set, reset your password. To reset your password, you can click on "Forgot your password?" after you've entered and submitted your email address.
After submitting your email to change your password, you should go to your email and follow the instructions provided. If the email doesn't arrive, you should follow the same steps as in the login flow.
POSLink Specifics
This means that the email they have used to login is not the one that exists on our database. The merchant should login with an alternative email (most likely the business owner email). If he believes this is a mistake, he should contact our support team.
