Having trouble using your Business Account? Find answers to frequently asked questions below.

Anything not covered? Check out our troubleshooting articles on using your Business Account cards or all things transactions, transfers, settlements, and refunds. If you still have any questions, please contact us via in-app chat or give us a call on +44 128 389 6876.

Signing up

I've been emailed to say that my Business Account is ready to use, but it isn’t appearing in my app. What do I do?

Please try uninstalling and reinstalling the app. If this doesn’t solve the problem, please contact us via in-app chat or give us a call on +44 128 389 6876.

My identity documents have been rejected. Why did this happen and what do I need to submit to be approved?

If your identity documents have been rejected after filling in the application questionnaire, you’ll be contacted about next steps by a member of our team.

How do I receive my payments while my Business Account is pending?

Your Business Account will be pending while we verify your identity, but you can use your Teya card machine as usual. The money from any sales will be available in your Business Account as soon as we’ve completed our checks, which can take up to three working days.

Accessing the app

I no longer have access to the phone number that receives my One Time Password when making online payments, or want to change it. What should I do?

Please contact us via our in-app chat or give us a call on +44 128 389 6876 to update the registered number. If you're making an online payment before the number has been updated, try the alternative verification option on screen.

My 3D Secure One Time Password isn’t working. What should I do?

Please double check you have entered the following correctly:

• The last four digits of your phone number (to receive your One Time Password)

• Your card details

• The One Time Password

If you have any further problems, please contact us via in-app chat or give us a call on +44 128 389 6876.

The alternative verification method for 3D Secure (to select a transaction) isn’t working. What should I do?

Please double check you have entered the following correctly:

• The last four digits of your phone number (to receive your One Time Password)

• Your card details

• The One Time Password

If applicable, please also make sure you’ve selected the right transaction from the drop-down list.

If you have any further problems, please contact us via in-app chat or give us a call on +44 128 389 6876.

I’ve forgotten my Teya Business passcode and can’t access the app. What should I do?

Select Forgot passcode on the login screen. Follow the subsequent prompts on screen to reset your passcode.