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Printing Receipts Troubleshooting
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Updated
3 months ago
, by Teya Help centre
Welcome to Teya's troubleshooting guide for printing receipts on your card machine. If you are experiencing difficulties with this feature, don't worry! Below, you will find step-by-step instructions to address common concerns before seeking specialist assistance.
Battery running lower than 10%
The most frequent reason for card machines failing to print receipts is low battery power. If your device has 10% battery remaining or less, it will interrupt receipt printing until recharged.
Look for the battery status indicator in the upper right corner of the screen. If the battery icon appears red, the device needs charging.
Gather your card machine and the USB-C cable
Plug the USB-C charger cable directly into the device
Connect the cable to a power socket
Allow the card machine to charge until reaching 100%
Gather your card machine, the USB-C cable, and the charging base
Plug the USB-C charger cable directly into the charging base
Place the device securely on the charging base
Allow the card machine to charge until reaching 100%
Misplaced Til Roll
Occasionally, the receipt printing issue (not printing or printing blank) arises from incorrectly inserted till rolls.
Locate the printer cover lever at the back of your card machine
Lift the lever to unlock and open the printer cover
Verify the till roll’s position, ensuring that the paper unrolls from the back with the shiny side up
If the paper roll is misplaced, remove it
Reinsert the roll, ensuring it unrolls from the back and leave about 5 cm (2 inches) of paper beyond the printer’s cutter
Close the printer cover securely and remove any excess paper
Tip: When you remove the roll, you will find an illustration on the paper tray guiding you on correctly inserting the new roll. If you're unsure, always refer to this illustration for daily operations guidance.
Find the opening handle at the front of the card machine
Gently lift the handle by pushing it from the back
Verify the till roll's position, ensuring the paper unrolls from the back with the shiny side up
If the paper roll is misplaced, remove it
Reinsert the roll, ensuring it unrolls from the back and leave about 5 cm (2 inches) of paper beyond the printer’s cutter
Close the printer cover securely and remove any excess paper
Low or No Till Roll
When the till roll ends, your card machine won’t print receipts. Refer to thisarticle for instructions on replacing the till roll.
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