Skip to main content

Printing Receipts Troubleshooting

Updated 

6 days ago

Welcome to Teya's troubleshooting guide for printing receipts on your card machine. If you are experiencing difficulties with this feature, don't worry! Below, you will find step-by-step instructions to address common concerns before seeking specialist assistance.

Battery running lower than 15%

The most frequent reason for card machines failing to print receipts is low battery power. If your device has 15% battery remaining or less, it will interrupt receipt printing until recharged.

​

Look for the battery status indicator in the upper right corner of the screen. If the battery icon appears red, the device needs charging.

  1. Gather your card machine and the USB-C cable

  2. Plug the USB-C charger cable directly into the device

  3. Connect the cable to a power socket

  4. Allow the card machine to charge until reaching 100%

  1. Gather your card machine, the USB-C cable, and the charging base

  2. Plug the USB-C charger cable directly into the charging base

  3. Place the device securely on the charging base

  4. Allow the card machine to charge until reaching 100%

Misplaced Til Roll

Occasionally, the receipt printing issue (not printing or printing blank) arises from incorrectly inserted till rolls.

​

  1. Locate the printer cover lever at the back of your card machine

  2. Lift the lever to unlock and open the printer cover

  3. Verify the till roll’s position, ensuring that the paper unrolls from the back with the shiny side up

  4. If the paper roll is misplaced, remove it

  5. Reinsert the roll, ensuring it unrolls from the back and leave about 5 cm (2 inches) of paper beyond the printer’s cutter

  6. Close the printer cover securely and remove any excess paper

Tip: When you remove the roll, you will find an illustration on the paper tray guiding you on correctly inserting the new roll. If you're unsure, always refer to this illustration for daily operations guidance.

  1. Find the opening handle at the front of the card machine

  2. Gently lift the handle by pushing it from the back

  3. Verify the till roll's position, ensuring the paper unrolls from the back with the shiny side up

  4. If the paper roll is misplaced, remove it

  5. Reinsert the roll, ensuring it unrolls from the back and leave about 5 cm (2 inches) of paper beyond the printer’s cutter

  6. Close the printer cover securely and remove any excess paper

Low or No Till Roll

When the till roll ends, your card machine won’t print receipts. Refer to this article for instructions on replacing the till roll.

​

Explore more resources to help your business thrive

​

​

Learn How To Print Receipts

​

​

Learn How To Replace Till Rolls

​

​

Learn about Sunmi P2 Pro

​

​

​

Was this article helpful?

Payment solutions
A card machine from people who care. Accept all major payment methods, send payment links and, get paid faster.
About us
Careers - we're hiring
Partnerships
Support
+44 128 389 6876
© Teya Services Ltd. 2023
Policy
Terms and conditions
Teya Services Ltd. is registered in England and Wales with the company number 12271069 and the registered address Third Floor, 20 Old Bailey, London, EC4M 7AN, United Kingdom. Teya Solutions Ltd. is authorised by the Financial Conduct Authority under the E-Money Regulations 2011 [Reference no. 978181] for the provision of payment services and issuing of electronic money.