![](https://prod3-sprcdn-assets.sprinklr.com/160103/23a88fd1-0894-49c6-8502-b5eb2ba88cfa-370361475/Teya_HC_banner.jpg)
Welcome to Teya's help centre
![Card Payments](https://prod3-sprcdn-assets.sprinklr.com/160103/43df4b49-8c23-4ba2-9861-c0328777fa4b-2033296680/Card_payments.png)
Card Payments
Articles
Getting started with PAX A920 Pro
Your card machine will arrive charged and programmed with your business information.Check that your box contains:A card machine (POS terminal).A charger.A short user guide with basic instructions.PAX A920 PropdfTeya_UK_Instruction manual.pdf1.04 MBDepending on your agreement, the box may contain
How To Refund a Transaction?
If you wish to issue a refund, you can easily do it by following these steps:Step 1: Tap the Menu located in the upper left corner.Step 5: Press Issue RefundStep 2: Select Transactions and refunds.Step 6: Input the refund amount to complete a partial refund, or select Full Amount for a complete refu
Other features
The payment app on your card machine offers a lot of additional features that you can benefit from. To access them, go to the app's ≡ Menu in the top left corner, and select Manage features.Note: to access this part of the app, you'll be required to enter the manager PIN.The manage featu
Terminal - troubleshooting
Your terminal is an Android device that has a Teya payment app installed. To function properly, it must:Have access to the internet at all times - If your terminal isn't connected to either a mobile or a WiFi network, it won't be able to process transactions and card payments will not go t
How To Enable Pay by Link Payments?
Are you interested in activating Pay By Link in your card machine? We have a video to walk you through the process and kickstart your ability to receive remote payments.​Enabling Pay By LinkWhether you are using a Pax or a Sunmi device, enabling Pay By Link is easy. Just follow these
Card terminal integrated with Storyous POS
*This article is intended for Teya payment terminals with the new version of the app.Learn how to connect your card terminal with Storyous POS, how to accept card payments, make refunds, and cancel the previous transaction. To begin, you’ll need to set up both your card terminal app and Storyous
App setting
Before you use your payment app, you'll need to set it up. Usually, this will happen the very first time you launch it. In case there have been major updates or app changes, or you've cleared all data, you might be prompted to set it up again.Configuration of the appLaunch the payment app
Replacing the paper roll
When the till roll comes to an end, the device won't be able to print. You must replace it with a new one.Replacing the till rollOn the back of the card machine, find the printer cover lever.Lift the lever to unlock and open the printer cover.Note: the cover opens on a hinge – it doesn't
PIN security
Some actions on your card terminal require a PIN. This PIN is called the manager PIN, and it's there to provide an extra layer of security to your business.The manager PIN is set during the first app setup. It's required whenever you access summaries, or in case you want to manage differen