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Welcome to Teya's help centre
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Card Payments
Articles
How to accept tips
You can now accept tips by card. To do this, enable tips in the Manage features section in the main menu.​Enabling tips on your card terminalFrom your payment app main window, click on the ≡ Menu icon in the top left corner.Choose the Manage features option.Enter the manager PIN.Enable the
How To Consult and Print Summaries?
If you wish to review the day’s sales, refunds, and tips or print a summary, we have a comprehensive guide ready for you to explore! Whether you prefer to watch the video or follow along with our step-by-step instructions, we've got you covered!​Consulting and Printing SummariesStep
Dynamic Currency Conversion (DCC)
When customers purchase in a foreign country using their card, our POS terminal identifies the card's currency. If it's different from the local currency, the terminal will offer Dynamic Currency Conversion (DCC). Your business isn't required to take any action regarding exchange rate
Transactions - status and overview
For an overview of all past transactions, including completed transactions, associated refunds, and the ability to print an extra receipt, follow these steps: 1. In the main window of the app, select the ≡ Menu button in the top left corner. 2. Select Transactions and refunds from the menu. 3. If t
How to use Pre-authorisation on your Teya card machine
Do you have a Teya card machine? Would you like to know how to use the Pre-authorisation feature? We’ll guide you through how to use it and answer any questions you may have. First thing’s first, let’s cover what Pre-authorisation is. Pre-authorisation lets you hold a certain amount of funds on a c
How To Print Receipts?
Teya card machines give you the option to automatically print receipts after a transaction has been made. However, if you prefer, you can disable this feature and print only when requested by your customer or when you want to have a physical copy. Don’t worry, even if you choose not to print immedia
Enabling and accepting meal cards (vouchers) - Czechia and Slovakia
To enable and accept meal cards on a Teya terminal, the following is required:1. Your business must have a contract with the meal card provider.2. Your business must provide the correct terminal ID (TID) to the meal card provider.3. The meal card provider must send a request to Teya to enable accept
How to Perform End-of-Day Closure?
In Teya, the closing process is automatic for your convenience. However, we understand that businesses may operate outside regular hours or have several shifts, needing manual closure before the automatic cutoff time of 5 am GMT. Watch the video and learn how!​If you need to force cl
Chargebacks
A chargeback occurs when a bank reverses a credit or debit card transaction at a customer's request, usually due to fraud or disputes with merchants. This protection for customers as cardholders has been in place since the 1970s. If cardholders believe a transaction is unauthorised or unjust, they c