Card Payments

Transactions - status and overview

For an overview of all past transactions, including completed transactions, associated refunds, and the ability to print an extra receipt, follow these steps: 1. In the main window of the app, select the ≡ Menu button in the top left corner. 2. Select Transactions and refunds from the menu. 3. If t

How to use Pre-authorisation on your Teya card machine

Do you have a Teya card machine? Would you like to know how to use the Pre-authorisation feature? We’ll guide you through how to use it and answer any questions you may have. First thing’s first, let’s cover what Pre-authorisation is. Pre-authorisation lets you hold a certain amount of funds on a c

How To Print Receipts?

Teya card machines give you the option to automatically print receipts after a transaction has been made. However, if you prefer, you can disable this feature and print only when requested by your customer or when you want to have a physical copy. Don’t worry, even if you choose not to print immedia

Enabling and accepting meal cards (vouchers) - Czechia and Slovakia

To enable and accept meal cards on a Teya terminal, the following is required:1. Your business must have a contract with the meal card provider.2. Your business must provide the correct terminal ID (TID) to the meal card provider.3. The meal card provider must send a request to Teya to enable accept

Chargebacks

A chargeback occurs when a bank reverses a credit or debit card transaction at a customer's request, usually due to fraud or disputes with merchants. This protection for customers as cardholders has been in place since the 1970s. If cardholders believe a transaction is unauthorised or unjust, they c

How to Perform End-of-Day Closure?

In Teya, the closing process is automatic for your convenience. However, we understand that businesses may operate outside regular hours or have several shifts, needing manual closure before the automatic cutoff time of 5 am GMT. Watch the video and learn how!​​​If you need to force cl

Printing Receipts Troubleshooting

Welcome to Teya's troubleshooting guide for printing receipts on your card machine. If you are experiencing difficulties with this feature, don't worry! Below, you will find step-by-step instructions to address common concerns before seeking specialist assistance.Battery running lower than

Getting started with PAX A80

Your PAX A80 card machine will arrive programmed with your business information. All you have to do is turn it on and connect to the internet, and you'll be ready to accept card payments.Important - to process payments, the card terminal must have an internet connection at all times. The A80 de

Troubleshooting Pay By Link Transactions

Welcome to Teya’s troubleshooting guide on Pay By Link transactions, designed to help you resolve common issues encountered while using this feature. Here, you will find step-by-step instructions on how to address concerns before seeking specialist help.I’m unsure of my Pay By Link Transaction statu