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Welcome to Teya's help centre
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Card Payments
Articles
Printing Receipts Troubleshooting
Welcome to Teya's troubleshooting guide for printing receipts on your card machine. If you are experiencing difficulties with this feature, don't worry! Below, you will find step-by-step instructions to address common concerns before seeking specialist assistance.Battery running lower than
Loyalty and Rewards
Enable Teya Rewards to boost customer loyalty on version 3.3.5 of your card terminal or above. This feature allows customers to earn rewards, enhancing their experience and encouraging repeat business. You have full control over reward items and redemption levels as a business.Teya Rewards can provi
Troubleshooting Pay By Link Transactions
Welcome to Teya’s troubleshooting guide on Pay By Link transactions, designed to help you resolve common issues encountered while using this feature. Here, you will find step-by-step instructions on how to address concerns before seeking specialist help.I’m unsure of my Pay By Link Transaction statu
How To Refund a Pay By Link Transaction?
Refunding a Pay By Link transaction follows the same process as refunding a transaction made on a card machine. Simply follow these steps to complete a refund:Step 1: Tap the ≡ Menu located in the upper left cornerStep 5: Press Issue RefundStep 2: Select Transactions and RefundsStep 6: Input the amo
Checking a Pay By Link Transaction Status
How to check a Pay By Link Transaction status?If you have completed a Pay By Link transaction and wish to check its status, simply follow these steps:Step 1: Launch the Payments App on your terminalStep 2: Tap the ≡ Menu situated in the upper left cornerStep 3: Select Transactions and RefundsStep
Getting Started with Summaries
What is a summary? A summary provides an overview of the total sales, refunds, and tips processed through your terminal on a given day and is generated daily for all card machines, regardless of their transaction activity. You can access summaries directly on your device, and each summary will be la
Getting started with PAX A80 card terminal
Your PAX A80 card machine will arrive programmed with your business information. All you have to do is turn it on and connect to the internet, and you'll be ready to accept card payments.Important - to process payments, the card terminal must have an internet connection at all times. The A80 de
Getting Started with Pay By Link
Pay by Link is a method for accepting and processing payments remotely and instantly. With Teya, having a card machine automatically activates this feature and you can then choose to request payments from your customers via email or SMS. Simply create a payment link using your device, and they will
Getting started with Sunmi P2 Pro
Welcome to Teya!Your card machine arrives in a black box, with a protection bag, fully charged, and already configured for your business so you can start transacting immediately.In the welcome box, you will find:A card machine (POS terminal)A chargerA short user guide with basic instructionsDespite