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Getting started with Sunmi P2 Pro

Updated 

1 day ago

Welcome to Teya!

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Your card machine arrives in a Teya box, with a protection bag, and is fully charged. You just need to follow the guided setup, and your terminal will be ready for transactions.

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In the welcome box, you will find:

  • Card machine Sunmi P2 Pro

  • USB Type-C cable

  • USB adaptor

  • Spare paper roll

  • Short user guide with basic instructions

  • Stickers

Switching on the card machine

  • Press the power button located on the left side of the terminal and hold it for a few seconds to turn it on or off;

  • Once the card machine is on, swipe up to unlock the screen.

Activating the card machine

Step 1: To activate your card machine, press Get Started.

Step 5: Enter the Wi-Fi network password and click Connect.

Step 2: Select your preferred language and click Next.

Step 6: If the connection is successful, you will see a Connected below the Wi-Fi name, please press Next to continue. If the connection fails, try again with a different network.

Step 4: Choose the Wi-Fi network your card terminal should be connected to and click on it.

Step 8: Create a 4-digit Manager PIN.

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Congratulations, your card machine is now activated!

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To accept payments, your card machine must be connected to the internet via either Wi-Fi or mobile data (2G, 3G, or 4G). Please note that public networks cannot be used; even if they appear on your screen, the card machine will not connect to them.

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The terminal automatically switches between available connections to maintain the strongest signal and avoid disruptions. By keeping both Wi-Fi and mobile data enabled, you ensure that if one connection fails, the terminal will seamlessly switch to the other.

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Check which connection is active, in the upper right corner of the screen.

We highly recommend connecting the terminal to your WiFi network for a more stable connection, specially during busy hours.​

Setting up quick features

Now that your card machine is activated, choose which settings you want to enable/disable on your device:

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This setting is automatically enabled and your card machine will accept AMEX, Discover, and Diners transactions. To disable it, click on the toggle.

By default, merchant receipts are not automatically printed but can be viewed in Summaries at any time. To print a copy of your receipt after each transaction, activate this setting by clicking on the toggle.

This setting is disabled by default. To activate it, click the toggle. You will then be prompted to choose your preferred tip percentage.

Finally, click on Start Selling to finish your card machine set up.

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Your card machine is now set up and ready to take transactions!

Accepting Payments

After finishing your card machine setup, you will land on your device’s main menu. Here, you can accept payments, use the calculator functionality, access the main menu, and read relevant updates.

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To proceed with your first payment, simply type the amount to be charged or use the calculator to set the amount and ask your customer to use one of the following payment methods:

  • Contactless Cards: Tap the physical or mobile card at the top of the device;

  • Chip Cards: Insert the card on the right side of the terminal;

  • Magnetic Stripe Cards: Slide the card from left to right at the top of the terminal.

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For more information on accepting payments, explore this article.

Charging your card machine and checking the battery status

To charge your device, please plug the USB-C charger cable directly into the terminal on the left side and connect it to the power socket.

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To check the battery status, look at the upper right corner of the screen. If the battery indicator is red, charge it before using the terminal.

Note: We always recommend having at least 15% of the battery remaining the correct functioning of the device.​

Explore more resources to help your business thrive

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​​Learn about Replacing the Paper Roll​

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​Learn more about ​Manager PIN

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​Learn more about ​Refunds​

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Teya Services Ltd. is registered in England and Wales with the company number 12271069 and the registered address Third Floor, 20 Old Bailey, London, EC4M 7AN, United Kingdom. Teya Solutions Ltd. is authorised by the Financial Conduct Authority under the E-Money Regulations 2011 [Reference no. 978181] for the provision of payment services and issuing of electronic money.