What is a negative balance?

A negative balance occurs when your total deductions from fees, chargebacks, or refunds exceed the total amount transacted on any given day. When your account has a debit balance there are no funds to be paid and you won't receive a settlement until:

• Your transactions are higher than your deductions, and

• You have reached the minimum payment amount equivalent to 15 EUR.

What are the implications of a negative balance?

Maintaining a positive balance is crucial for smooth processing and preventing disruptions such as restricted refunds, read more here .

How can I avoid a negative balance?

Make sure your transactions consistently exceed your deductions.

How can I clear my negative balance?

You can clear the negative balance by transacting more than your total deductions. This will offset the debt.

However, if you are not actively using your card machine and wish to clear the debt, you can contact our Customer Relations team, and they will guide you through the process.