Settlements

Settlement reports – daily and monthly

If you use Teya for payments, you'll receive automated email reports. These reports summarise fees deducted from each card transaction per your contract with Teya, as well as the amount paid to your business in the settlement cycle. They're not invoices, but they provide a clear breakdown.

Why you haven't been paid your settlement

Settlement StatusFor a live status of your payment, you can log in to the Business Portal to check the settlement status in real time.If your settlement status is Processing or Paid you will receive the amount the same day, between 8am and 5pm (every business day). If your settlement status is Postp

Settlement Cycle

The payment cycle refers to the operation of processing a financial transaction, from the moment you accept card payments on your Teya device until the moment funds land in your account. At Teya, the cycle can be divided into three stages:​Authorisation: When you take a card payment and a transactio

Negative Balance

If, on any day, your total deductions from fees, chargebacks, or refunds are higher than the settlement payment you’ve earned from transactions, then your account will be in a Negative Balance. This means that you have a debit, and consequently, you won't receive a settlement until your deducti