This guide explains the costs associated with accepting payments through Teya. It covers how transaction fees are calculated, the pricing models available, and how billing works for your Card Machine.
Transaction Fees
How transaction fees work
Each time you accept a Payment, a transaction fee is applied. This fee is made up of three separate costs that cover moving funds securely from your customer to your Account.
Interchange fee: Paid to the customer’s bank, also known as the Card Issuer.
Scheme fee: Paid to the card network, such as Visa or Mastercard.
Acquirer fee: Paid to Teya for processing the Payment.
These fees are deducted before funds are settled to your Account.
Pricing models
Teya offers two pricing models. The model you use depends on your agreement with the Sales team.
| How it works | You pay one fixed percentage rate for all Visa and Mastercard Payments, regardless of card type. We combine the interchange, scheme, and acquirer costs into one single fee per Payment. |
| Benefit | Easy to understand and budget for. Your rate stays the same even if underlying processing costs change. |
| How it works | Each fee is shown and charged separately in your Settlement report: Interchange fee, Scheme fee, and Teya’s Acquirer fee. |
| Benefit | Full transparency. You can clearly see what is paid to banks and card schemes and what Teya earns. |
Your total cost can change from one Payment to another. Local consumer debit cards are usually cheaper to process, while foreign or commercial credit cards cost more.
View your fees
You can check your current pricing plan and fees in the Teya Business Portal.
Log in to the Teya Business Portal using your Teya ID.
Select Settlements.
Select Preferences.
Choose the relevant Store.
Your active pricing plan and transaction fees are shown on this page.
Billing and Card Machine rental
In addition to transaction fees, you may pay a fee for your Card Machine:
- Monthly rental: If you rent your Card Machine, the rental fee is billed monthly. You receive a separate invoice by email.
- Pay Once option: If you chose Pay Once, you paid a single upfront fee that covers three years of Card Machine rental. You should have received the invoice by email shortly after payment.
Membership plan (e.g. Thrive): You pay a fixed monthly membership fee for access to selected Teya Features.
Note: VAT is only charged on the Card Machine rental fee, not on transaction fees.
Contracts and cancellations
Your contract type depends on the plan you selected.
- Standard contract: This contract continues on a rolling basis. If you reach a decision of cancelling, this can be done at any time.
- Annual Plan: This plan requires a 12-month commitment. After 12 months, it automatically moves to a rolling monthly agreement.