This guide explains the different types of fees you pay, when we charge them, and how you can access your documents. Review this section to understand how we deduct payments and where to find your monthly invoices.
Types of fees on your account
We separate your fees into two main categories: card transaction fees and service fees. We process these differently depending on the type of charge.
1. Card transaction fees
These fees apply to every Payment your customers make using a card.
- How we charge: We deduct these fees automatically from your daily Settlements.
- Invoicing: We do not issue a monthly invoice for these fees.
- Where to find them: You can view these costs in your daily and monthly settlement reports.
2. Service fees
These are fixed costs for your hardware and account services. We issue invoices for these charges.
- Card Machine rental fee: The monthly cost for renting your Teya Card Machine.
- Membership fee: A subscription fee applicable to certain agreements.
- One-off purchases: Items such as a Charging Base or a PayOnce payment (a one-time payment covering rental for a fixed period).
When and how we collect payments
We charge recurring service fees in advance for the upcoming month. We typically collect these payments on the same day of the month that your agreement started.
Settlement deduction
We automatically deduct your Card Machine rental fee and membership fee from your Settlements. This usually happens on your billing date.
Outstanding balance collection
If your Settlement amount is too low to cover the fees, we must collect the outstanding amount via Direct Debit or Pay by Link.
- We will send you an email titled “Important: Direct Debit Collection in 10 Days”.
- This email confirms the amount we will collect, the collection date, and the bank details we will use.
How to view your invoices
We generate an invoice immediately when a charge for a service fee succeeds. This invoice covers your Card Machine rental, membership fees, and any other recurring services for the upcoming month.
Receive invoices by email
We send invoices as PDF attachments to the registered email address linked to your Teya account.
- If multiple charges happen at once, we usually group the PDFs into a single email sent the next day.
- Tip: If you cannot find an invoice, search your inbox for "Teya invoice" and check your Junk or Promotions folders.
Download via Teya Business Portal
You can access your history and download documents in the Business Portal.
- Log in to the Business Portal.
- Navigate to the Settlements section.
- Select the invoice you wish to download.
Download via Teya App
You can view your billing history on the go using the Teya App.
- Open the app and go to Settings.
- Select Statements and billing.
- Tap Invoices to view and download your documents.
What your invoice shows
A standard UK invoice includes the following details:
- Invoice number and date: Unique identifiers for your records.
- Seller information: Typically Teya Solutions Ltd.
- Fee description: A clear name for the charge (for example, "Terminal rental").
- Service period: The dates covered by the charge (for example, 1–31 March).
- VAT amount: The applicable tax amount (typically standard rate).
Managing changes to your fees
Adding a new service
If you add a subscription, such as a new Card Machine, in the middle of your billing cycle, we do not charge you immediately. Your next invoice will show two separate lines:
- A pro-rata charge for the days you used the service in the previous month.
- A full charge for the upcoming month.
Inactive accounts (The 90-day rule)
To treat inactive accounts fairly, we stop charging recurring fees if you stop transacting.
- How it works: If you do not accept Payments for 90 days, we pause your recurring billing.
- Resuming billing: If you process a successful transaction, the 90-day counter resets, and billing resumes automatically. This policy prevents outstanding balances from building up on unused accounts.
Closing your account
If you choose to close your account, we review it for outstanding balances or cancellation fees. Because we charge recurring fees in advance, we do not issue pro-rata refunds for any unused days remaining in your final month.