If your business is growing and you need extra Card Machines to handle more sales, you can easily add more devices to your existing Teya account. This article explains how to request additional terminals or a charging base, how pricing works, and what to expect with payment and delivery.
How to request
- Contact Customer Support using your usual support channel or the live chat option at the bottom-right of your screen.
- Tell us how many terminals you need and confirm the type/model of terminal you’d like.
- Our team will confirm the pricing and send you a secure payment link to complete your order.
Accessories
If you need a charging base for your existing or additional Card Machine, contact Customer Support and tell us which terminal model you use.
Charging bases are available for selected models, and a fee may apply. Our team will confirm availability and any costs before arranging your order. If payment is required, we’ll send you a secure payment link.
Pricing
- If you’re choosing a different type of terminal, the price will follow the current website price for that model.
- If you already pay a rental fee for your existing terminal and you’re adding the same model, the rental price for the new terminal will be the same as your existing one.
Payment and delivery timelines
- Before 3:00 pm (business day): Delivered next business day
- After 3:00 pm (business day): Delivered within two business days
- After 3:00 pm on Friday: Processed and dispatched on Tuesday
Delivery and tracking
- Track your delivery
- Update your delivery address
- Reschedule your delivery date or time
Deliveries and exchanges are carried out by DPD, so any courier delays or issues are outside Teya’s direct control. However, our support team is always available to assist you.