Settlement reports help you track your business transactions, fees, and payouts. You receive these reports automatically to help you manage your daily and monthly operations.
Teya sends reports to the email address you registered during your account activation.
- Daily reports: Sent every morning (typically by 1 PM UTC). These show transactions and deductions for the previous day’s settlement cycle.
- Monthly reports: Sent in the first half of each month. These summarise activity for the previous month.
Daily reports follow your settlement cycle. If you are on Business Day Settlements, you will receive reports Monday to Friday. If you are on a daily schedule, you will receive them every day.
How to download reports
You can download your reports via email, the Teya App, or the Business Portal.
- Open the inbox for your registered email address.
- Search for the subject line “Daily Settlement Report” or the sender
noreply@teya.com. - Open the email and download the attached PDF.
- Log in to the app and go to Explore > Settlements.
- Tap the Download icon.
- Select Daily or Monthly.
- Choose the specific date or month you need.
- Tap Export File.
- Log in and go to the Settlements section.
- Click Export.
- Select Daily or Monthly and the relevant date range.
- Click Export to download the file.
What is in your report?
Your report provides a global view of your business financials for the period.
| Section | What it shows |
|---|---|
| Business details (green header) | Your business name, Merchant ID (MID), the bank account where Teya sends your money, and your pricing plan. |
| Settlement amount | The final amount that will be paid into your bank account after all fees and other deductions. |
| Settlement status | Whether this settlement is Paid (sent to your bank) or Postponed (moved to a later payout, usually with a short note explaining why). |
| Sales overview | A snapshot of the period, including: initial balance (carried forward, positive or negative), total sales (all card transactions), refunds, fees paid to Teya, any chargebacks, and meal card balance (if you use meal cards). |
| Sales | Your total sales split by card scheme, for example Visa, Mastercard. |
| Tips | The total amount of tips received in that period (shown only if you have tips enabled). |
| Sales details | If you have more than one Card Machine, this shows transactions, sales and refunds per device. |
| Settlement details | A breakdown of how the final settlement amount is calculated, so you can see each deduction and what you will actually receive. |
Common questions
Why hasn't my report arrived?
If you cannot find your daily or monthly report:
- Check your email spam or junk folder.
- Search for
noreply@teya.comin your inbox. - Ensure you are checking the email address used during registration.
Why is there a discrepancy in the amount?
If the amount in your bank account is different from what you expected:
- Check the Net Settlement Amount: Your report shows the "Gross Transaction Amount" (total sales) and the "Net Settlement Amount" (what you are paid). Always compare your bank receipt to the Net Settlement Amount, as fees are deducted before payout.
- Check for postponed funds: Look for a Postponed status on your report. This can happen if your daily total was below the minimum settlement threshold, or if an account review is in progress.
- Compare with your terminal report: Transactions made late in the evening might fall into the next day’s settlement batch. Compare your settlement report with your terminal's "End-of-Day" report to see if specific transactions rolled over.