Settlement reports help you track your business transactions, fees, and payouts. You can opt in to receive these reports automatically to help you manage your daily and monthly operations.
Teya then sends reports to the email address you registered during your account activation.
- Daily reports: Sent every morning (typically by 1 PM UTC). These show transactions and deductions for the previous day’s settlement cycle.
- Monthly reports: Sent on the first working day of the month. These summarise activity for the previous month.
Daily reports follow your settlement cycle. If you are on Business Day Settlements, you will receive reports Monday to Friday. If you are on a daily schedule, you will receive them every day.
How to opt in to settlement report emails
You’re in full control of your settlement notifications. In the Teya App and Business Portal, you can turn email notifications on or off, manage recipient email addresses, and choose how often you wish to receive reports.
For more detail, see the dedicated guide: Manage Communications Preferences .
How to locate your reports
You can find and download your reports via email, the Teya App, or the Business Portal.
- Open the inbox for your registered email address.
- Search for the subject line “Daily Settlement Report” or the sender
noreply@teya.com. - Open the email and download the attached PDF.
- Open the Teya App and tap Money in the bottom navigation bar.
- Tap Settlements at the top of the screen.
- Tap the Download button in the top right-hand corner.
- Select the period, status, and file format.
- Tap Generate file.
OR
- Open the Teya App and tap Money in the bottom navigation bar.
- Tap Settlements at the top of the screen.
- Scroll to the bottom of the screen.
- Tap Download report.
- Select the period, status, and file format.
- Tap Generate file.
- Open the Business Portal and log in with your credentials.
- In the left sidebar, select Settlements under Money.
- Click Export.
- Select Daily or Monthly and the relevant date range.
- Click Export to download the file.
What is in your report?
Your report provides a global view of your business financials for the period.
| Fees | What it shows |
|---|---|
| Business details (green header) | Your business name, Merchant ID (MID), the bank account where Teya sends your money, and your pricing plan. |
| Settlement amount | The final amount that will be paid into your bank account after all fees and other deductions. |
| Settlement status | The current status of your settlement. |
| Sales overview | A snapshot of the period: initial balance and activity (carried forward, positive or negative), sales (all card transactions), refunds, fees, ending balance. |
| Sales | Your total sales split by card scheme, for example Visa, Mastercard. |
| Tips | The total amount of tips received in that period (shown only if you have tips enabled). |
| Sales details | If you have more than one Card Machine, this shows transactions, sales and refunds per device. |
| Settlement details | A breakdown of how the final settlement amount is calculated, so you can see each deduction and what you will actually receive. |
Common questions
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Why hasn't my report arrived?
If you cannot find your daily or monthly report:
- Confirm that you’ve opted in to receive settlement report emails in your communications preferences in the Teya App or Business Portal. If you haven’t opted in for daily reports, you won’t receive them by email.
- Check your email spam or junk folder.
- Search for
noreply@teya.comin your inbox. - Ensure you are checking the email address used during registration.
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Why is there a discrepancy in the amount?
If the amount in your bank account is different from what you expected:
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Check the Net Settlement Amount: Your report shows the "Gross Transaction Amount" (total sales) and the "Net Settlement Amount" (what you are paid). Always compare your bank receipt to the Net Settlement Amount, as fees are deducted before payout.
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