Refunds in B-Online

Updated 

In B-Online, it's possible to refund your clients for both card machine and e-commerce transactions. The refund can be full or partial, depending on the goods and services your clients are returning.

Refunds in B-Online for card machines

Read more instructions below to learn how to refund transactions for card machines in your B-Online account.​

  1. Log in to your B-Online account.

  2. In the menu on the left-hand side, go to Card transactions > Transactions.

  3. Search for the transaction you want to refund by using different filters, such as date or period.

  4. Select the correct Merchant ID.

  5. Find the transaction you want to refund.

  6. Double-check all the details and press the Refund button on the right-hand side.

Note: to make a full refund, keep the original amount. For a partial refund, adjust the amount as appropriate.

7. You can also select an email address to send a feedback email to, so the cardholder knows the status of their refund.

8. You can also add any additional information which will show on the refund receipt.

9. Once you’ve inputted all the required information, press the Confirm refund button.

10. The refund should be in the cardholder’s bank account within 3-10 business days.

Important: the amount of the refund can't be higher than the amount of the original transaction.

Refunds in B-Online for e-commerce

Read more instructions below to learn how to refund e-commerce transactions in your B-Online account.

  1. Log in to your B-Online account.

  2. In the menu on the left-hand side, go to SecurePay > Transactions.

  3. Search for the transaction you want to refund by using different filters, such as date range, amount, card number, or retrieval reference number (RRN).

  4. Select the correct Merchant ID.

  5. Find the transaction you want to refund.

  6. Select the Refund button on the right-hand side for the relevant transaction.

  7. Before you confirm the refund, you have the opportunity to email your customer a Refund Receipt with an explanation for the refund.

8. Once you’ve inputted all the required information, press the Confirm refund button.

9. The refund should be in the cardholder’s bank account within 3-10 business days.

Note: to make a full refund, keep the original amount. For a partial refund, adjust the amount as appropriate.

Cancelling the refund for e-commerce transactions

If you made a mistake and wish to undo the refund, you have the option of pressing Cancel until midnight of the same day you made the refund. Cancellation will not be possible after midnight.

Important: the amount of the refund can't be higher than the amount of the original transaction.