installation and website requirements

Before the website is opened for business, it is necessary to make sure that the below items
are present. To ensure your safety as a seller and likewise the rights of the cardholder, it is necessary
the website to meet certain requirements and criteria that have been set forth by
the card companies.

It is your responsibility that these items are in order, and said items can make a big difference already
comes to the claim risk, if the website does not comply with the requirements below increases
debt collection risk and the likelihood that your business will lose debt. With this is also
have been meeting the requirements of the card companies, Mastercard and Visa. The following must be followed for the rest
the most

Clear product description

Having a clear description of products will reduce customer dissatisfaction with purchased products or
service. Product description should:

• Include pictures where possible
• Avoid using contradictory or false information

Company information

It is recommended that this information be placed, for example, in the footer of the page. It is important that
customers can easily contact vendors. It is recommended that:

• Have different email addresses for offers, support and deliveries for efficient internal
processes
• Use an automatic reply on receipt of e-mails that state a time frame for replying
inquiry
• Have information about the company and how to get in touch visible on the front page

The following must appear on the website:

1. Company name (Ehf name, name of company or individual as appropriate, actual name
of the social security number registered before the contract with Borgun)
2. Telephone number
3. Identification number
4. VAT number (Note that if the activity does not have a VAT number, it does not have to be
present)
5. Address
6. Email address
7. If it is a payment gateway, it is also necessary to set up which card types are possible
pay with, see brand here

Terms & Conditions

Terms must be present on the site to fulfill disclosure obligations.
The terms are not only for customers but very important for protection
your business by making sure customers know their rights and responsibilities.
The terms help you avoid customer uncertainty and misunderstanding, so that
make sure they are clear about what needs to be done in all possible situations
come. Consumers should be informed about all issues related to transport and delivery,
return policy and privacy policy as well as information on pricing, payment methods, taxes and the like.

The following must be stated:

1.The price of the product/service includes VAT and all additional costs (It should be noted that the price on the page
including x% VAT).

2. Product returns and refunds
Here it is necessary to make clear what the terms are for refunding a product or service and
what is the deadline for returning or requesting a refund. The terms need to be
clarifies and to ensure that the buyer accepts the terms it is best to offer
accept button. If the terms for product returns and refunds are unclear, the probability increases
on receivables.

3.Warranty terms (For example, how long products are under warranty, how the warranty is handled already
it is a service).

4. Governing Law About Varnasthing:
The seller must state in his terms and conditions that national law applies to the transaction and take
the seller's forum must be stated. Varnarþing is the place to go
individual/association in court if a dispute arises, such as Reykjavík district court if
The legal domicile of an individual or the seat of a registered company is registered in Reykjavík. More about
forum can be found in the Act on the Procedure of Civil Cases no. 91/1991.

5.Delivery terms:
It is very important to publish the terms of delivery on the website. Here it is good that the terms
contain the delivery options that are available along with the time frame for delivery and the date
costs incurred by the shipment. Be sure to include the following in the terms:
a. Method of delivery
b. Delivery time
c. Carrier
d. Shipping costs

6.Personal protection information/Confidentiality (e.Privacy policy) About Personal protection:
Such a policy must include clear information about the use of personal or
sensitive data. Here you need to specify what information is collected from customers
and what is done with them. It is also necessary to define what information is stored or
transferred to third parties. Also, if data is to be collected from mailing lists, instructions must be given on how to opt out of being on a mailing list and how customers can correct or
have personal data removed.

The privacy policy must meet the requirements of the Personal Protection and Processing Act
personal information no. 90/2018, cf. regulation of the European Parliament and of the Council (EU) 2016/679
from April 27, 2016 and contain at least the rights of individuals stipulated
about in the law:

• Information rights

• Right of access to data

• Right to rectification

• Right to erasure

• Right to restriction of processing

• The right to transfer your own data

• Right of objection

• Automated decision-making, including profiling

Check for acceptance of terms

In the payment process or basket, the seller is obliged to have a tick where the customer confirms that
accept terms and conditions and they need to be accessible in a link see example:

Here, the customer can click on the link "I have read the terms and conditions of product return or cancellation" and a new window will open
with terms.

The following applies to the tick:

1.It is not allowed to check the box in advance.
2.The customer is not allowed to proceed in the payment process without checking
to confirm the terms and the product return or cancellation terms (Terms & Conditions and
Cancellation Policy). For more information, see the special rules of the international card companies on publication
online terms for cancellations and product returns here
3. When using Shopify's website system, you can only check the cart and find
setup instructions at Shopify.
4. If payment links are to be connected to the website, it is necessary to make sure that the tick in question is on
page before the customer proceeds to the payment area.

Here is an example of a website setup. A payment link is then linked to"Buy"the button.

Information regarding the installation of 3D Secure

Your website needs to be linked 3D Secure, see details here
If it is a payment page or payment links, the connection is automatic and you do not need to do anything
make to connect.
Regarding payment gateway and RPG, the setup is in your hands.
Installation instructions for RPG can be found here
Instructions for setting up a payment gateway can be found here
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If you experience any technical problems connecting your website to Teya
we point to our guidelines that can be found here