There are two ways to access your Teya account: the Teya App on your phone, or the Business Portal in a web browser. With either one you can track sales, view settlements, accept Tap to Pay payments, and manage your Teya Business Account.
Use the table below to pick the right one for what you need to do.
| Teya App | Business Portal | |
|---|---|---|
| Best for | Managing on the go, day-to-day | Deeper detail, downloads, configuration |
| Where | Mobile devices only | Any browser (computer, tablet, or phone) |
| Log in with | Your Teya ID (The same email + password you signed up with) | Your Teya ID (The same email + password you signed up with) |
Teya App
The Teya App is a mobile app for small and medium-sized businesses to manage operations on the go. It helps you handle payments, track cash flow, and check daily performance from your phone.
- Download it from the Google Play Store or the Apple App Store.
- Log in or sign up with your Teya ID (business email and password).
- Available on mobile devices only.
Business Portal
The Business Portal is a secure, web-based platform you open in a browser on a computer, tablet, or smartphone. Use it when you need more detail, downloads, or configuration options.
- Go to the Business Portal (or open it from the main Teya website).
- Log in with the same email and password you used when signing up with Teya.
Installation and updates
I can't download the Teya App
The Teya App is available on the Apple App Store and Google Play Store. If you can't download, install, or get past the loading screen, work through these checks.
1. Check your software version
Your device must meet these minimum versions:
- Apple (iPhone/iPad): iOS 17.0 or higher.
- Android: Android 12 or higher.
If your device can't run these versions, you'll need a newer device to use the app.
2. Check your connection and storage
- Make sure you have a stable Wi-Fi or mobile data connection.
- Check that your device has enough free storage for new apps.
3. Use the official store
Download only from the official stores by searching for “Teya”:
- Apple: App Store.
- Android: Google Play Store.
Login and verification
I didn't receive the SMS verification code
If your SMS code doesn't arrive:
- Check the number: Confirm you entered the correct country code and mobile number (not a landline). If you've changed your phone number, contact us so we can update it on our side.
- Restart your phone: Turn it off and on again, then request a new code in the app.
- Check your signal: Make sure you have a mobile signal.
- Check your settings: Turn off any SMS-blocking or spam-filter apps that might block Teya messages.
Note: You can link only one phone number to each email address, and one email address to each phone number.
I didn't get the verification email
If you're waiting for an email code:
- Check the spelling: Confirm your email address is correct, including the domain (e.g. .com, .co.uk).
- Search all folders: Check Inbox, Spam, Junk, and Promotions.
- Search keywords: Type “Teya” or “verification” in your email search bar.
- Resend: Go back to the Teya App and select the option to resend the email.
Error messages when logging in
If you see either of these messages:
- “Your account has reached the maximum number of devices.”
- “Something went wrong.”
Try these steps:
- Force quit the Teya App on your device.
- Open your device's app store and check for available updates.
- Download any updates so you're on the latest version of the app.
- Reopen the Teya App and try logging in again.
If the issue continues, please contact the Teya team.
Why can't I see my company after I sign in?
If you see the message "You don't have a company associated with your account", you may be using the wrong email address, or the email may not be registered as the owner account.
Check that you're signing in with the exact email address used for your Teya registration, and that the spelling matches exactly.
Managing multiple businesses and stores
If you manage more than one business or store under your Teya account, you can switch between them.
On the Teya App
- Open the Teya App and tap your business name at the top of the screen to open the Side Menu.
- Tap the dropdown arrow next to your business name.
- Select or search for the business you want to view.
- Use the store filter to focus on one store, or view combined results for multiple stores.
On the Business Portal
- Open the Business Portal and log in with your credentials.
- Tap your business name at the top of the screen.
- Select the business you want to view.
This helps you get the right level of detail for each business or location.
Additional settings
Language: The app is set to English by default. To change it, open the Teya App, tap your business name to open the Side Menu, then go to Settings > Preferences > Language.
Appearance: You can switch between light and dark mode. By default the app follows your device settings. To change it, open the Teya App, tap your business name to open the Side Menu, then go to Settings > Preferences > Appearance and choose Light or Dark.