This article explains the different types of Teya agreements and how fixed-term contracts work. You can find information about viewing your agreement, adding new stores, and understanding any fees if you choose to close your Account.
Types of agreement
When you register with Teya, you might receive one of two agreements:
- Flexible agreement: There is no minimum commitment period.
- Fixed-term contract: You commit to using Teya for a minimum term, such as 12 months.
Viewing and signing your contract
You can review and sign your contract digitally. The first time you open the Teya app or Business Portal to complete the Verification of your account, you will see a prompt to sign your agreement.
How do I view my signed contract?
To view your active contract at any time:
On the Teya App:
- Open the Teya App and tap your business name at the top of the screen to open Side Menu.
- Click on Pricing.
On the Business Portal:
- Open the Business Portal.
- Select Settings in the left sidebar
- Click on Pricing.
Here, you can see your contract length, pricing, and any applicable fees.
Managing multiple stores
Contracts apply to your whole company, not individual stores.
- Closing one store: If you close a single store but keep your company active with Teya, your contract continues. To end the contract, you must close all stores under your company.
- Adding a new store: If you add a second store later, it shares the same contract end date as your first store. Both stores will finish their contract at the same time.
Cancelling your contract and early exit fees
If you are on a fixed-term contract and decide to leave before the end of your term, you might need to pay early termination fees.
Important: If you have been with us for less than 14 days, contact Team Teya. We may cancel your contract without early termination fees.
Early exit fees
If you leave early, two charges may apply:
- Remaining terminal rent: You pay the monthly rental price multiplied by the number of months left on your contract for all active Card Machines on your account at the time you cancel.
- Cancellation fee: A one-time fee charged per company, not per store.
Important: The exact cancellation fee is defined in your agreement.
How do I cancel my contract?
If you want to leave Teya, contact Team Teya. We will:
- Confirm if a fixed-term contract applies to your company.
- Calculate any remaining rent and cancellation fees.
- Guide you through the payment and offboarding process.
Once we receive your payment, we will close your subscriptions and arrange the return of your Card Machine.
What happens when my contract ends?
When your fixed-term contract finishes, your agreement automatically moves to a flexible arrangement. You can continue using Teya without signing a new fixed-term contract.
Once your agreement becomes flexible, no early termination fees apply. You will only pay your usual fees up to the date you cancel your Account. If you prefer, you can contact Team Teya to discuss renewing your fixed-term contract or exploring a new agreement.