Selling happens in the Teya Payment app on your Card Machine, or in the Teya App on your phone or tablet. The Business Portal is for management and reporting, so you'll always use one of the apps to ring up customers. This guide explains how to add items, apply variants and modifiers, take a discount, take payment, and issue a refund.
You need an active internet connection to ring up sales and take payments. If you lose connection, sales will pause until you're back online.
Finding and adding items to a sale
When you start a sale, your catalogue appears as categories of items. To add an item to an order:
- Tap the category your item is in.
- Tap the item.
- If the item has variants, pick one when prompted.
- Check the cart to confirm the item has been added.
Adding multiples. To add several of the same item, tap it once for each one, or tap the item in the cart and use the + button to increase the quantity.
Using favourites. If your manager has set up favourites for your store, they appear as a dedicated tab at the top of the selling screen. Just tap a favourite to ring it up quickly.
Searching your catalogue. Use the search bar at the top of the selling screen to find an item by typing part of its name. Search matches the item name only, and works the same way on your Card Machine, phone or tablet.
Variants and modifiers
Some items have extra options. Here's how each one behaves during a sale:
- Variants are mandatory choices, such as a coffee size. When you tap an item that has variants, the app prompts you to pick one before the item is added to the cart. You must choose a variant to continue.
- Modifiers are optional add-ons, such as an extra shot or oat milk. If an item has modifiers, it shows a "modifier available" label in the cart. The app won't prompt you automatically — tap the item in the cart to open the modifier screen, then add any combination the customer wants, or none at all.
Applying a discount
You can apply a discount to the whole cart at any point during a sale. Discounts apply to the whole cart only; item-level discounts aren't available. Discounted sales appear in your reports with the discount applied.
- Tap the % button in the cart.
- Choose your discount type: Percentage (e.g. 10% off) or Fixed amount (e.g. £5 off).
- Enter the value and confirm.
To remove a discount, tap the discount line in the cart and select Remove.
Taking payment
When the order is ready, tap the payment type button next to the Charge button. Teya remembers the last payment type you used and pre-selects it for the next order. Tap the button to switch between options, then tap Charge to process the payment.
- Card — the total is sent to your Card Machine; the customer taps, inserts or swipes, and the result comes back to the app.
- Tap to Pay — if your phone or tablet has NFC, select Tap to Pay, tap Charge, hold your device near the customer's card or phone, and wait for confirmation. No separate machine needed.
- Cash — select Cash and tap Charge, then handle the cash exchange manually. Cash totals appear in your day's sales report.
Refunding a past sale
Refunds are processed from your transaction list, not from inside the Catalogue. You can find any past sale and issue a full or partial refund from:
- Your Teya Card Machine
- The Teya App on your phone or tablet
- The Business Portal
Refunds need Manager-and-above permission, or a manager PIN in Terminal mode.