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One tablet with wireless (bluetooth) printer
Network requirements for Storyous POSCRITICALLY REQUIREDDedicated WiFi for Storyous traffic, secured WPA / WPA2 (password protected)The network intended only for Storyous is on a completely free WiFi channelPort 3331 allowed on the routerRECOMMENDEDDedicated router for Storyous operation onlyThe pub
Hardware transfer conditions
In case you are interested in transferring devices between stores or companies, please contact our customer support.If you wish to move the device, you must read and agree in writing in the e-mail that you have read the following conditions: Conditions for transferring hardware in Storyous Only
Printer prints kitchen vouchers but does not print bills
If the printer prints kitchen vouchers, a test print, and a copy of the bills, but does not print the bills, make sure that the "digital" option for printing the receipt is not selected when the payment is completed. In this case, the account will be closed and stored in the system and on the server
Multiple tablets with wireless (Bluetooth) printer
Network requirements for Storyous POSCRITICALLY REQUIREDDedicated WiFi for Storyous traffic secured by WPA / WPA2 (password protected)Separate address range (IP) for Storyous trafficThe network intended only for Storyous is on a completely free WiFi channelA router that supports routing packets outs
ČSOB terminal wries the message 'Terminated by the user'
If the terminal writes the message "terminated by the user", it may be that the customer has canceled the transaction with a button on the terminal. It can also mean that the terminal is locked. To unlock it, press the F4 key. Then click on Terminal Lock, confirm the Unlock option and enter 11111111
The cash drawer is not opening
The cash drawer communicates with the application via the printer, so for proper operation it is necessary that the printer is also properly connected to the tablet. Therefore, make sure all cables are connected properly and the printer appears to be printing correctly. Also make sure that the cash
Printer NPOS C300
*This content is available only in Poland.
Printing the monthly report from the next checkout
*This content is available only in Poland.
Fiscal printers
*This content is available only in Poland.