Change my password

Use this article to reset the password for your Teya ID.

Your Teya ID is the single login you use to access Teya products, such as the Teya App and the Business Portal. It’s created with your business email and a password, and is linked to one email address and one phone number.

Reset my password

If you do not know your current password, please follow these steps:

• Go to the Teya login page (on the Teya App or Business Portal)
• Enter the email address linked to your Teya ID.
• Select Forgot your password?
• Check your email inbox and open the password reset email.
• Follow the link in the email to create and confirm a new password.

Once completed, use the new password the next time you log in.

Troubleshooting password reset

• I haven’t received the password reset email

  If the email is not in your main inbox:

  • Check the email address
    Make sure you entered the correct email address registered to your Teya ID. Check for spelling errors.
  • Check other folders
    Look in your spam, or junk folders.
  • Wait a few minutes
    Some providers (like Gmail) may take up to 10 minutes to deliver automated emails.
  • Check bundled emails (Gmail)
    If you requested multiple emails, Gmail may group them into one thread. Expand the thread (three dots at the bottom of the last email) and look for the most recent message.

• My reset link has expired

  Password reset links are time‑limited for security reasons. If you see a message that the link has expired:

  1. Go back to the login page.
  2. Enter your email again and request a new reset email.
  3. Open the new email as soon as it arrives and follow the link straight away.

• I’m locked out after too many attempts

  If you enter the wrong password several times in a row, your Teya ID may be temporarily locked. You can:

  • Use Forgot your password? to reset your password, or
  • Wait 30 minutes for the lockout to clear and then try again with the correct details.