Welcome to Teya AI, your helpful assistant within the Teya app. Teya AI is designed to help you easily understand your business data, complete tasks quickly, and get support with Teya products. You can ask questions in your own words, and Teya AI will provide the answers or guide you to the right place.
What Teya AI can help you with
Teya AI is designed to assist you in three main areas: analysing your business, completing actions, and getting help. Teya AI may answer your question straight away or ask a short follow-up question to make sure it understands exactly what you need.
1. Information and analysis
You can use Teya AI to understand what is happening in your business using the information in your Teya Account. It can present answers in a clear format, including charts or breakdowns when they help you understand the information.
Here are a few examples of what you can ask:
- “How much did I sell last week?”
- “Which day is my busiest?”
- “What was my last Settlement?”
- “How much did I refund this month?”
- “Show my sales by Card Machine.”
2. Completing actions
Teya AI can help you complete selected tasks instantly, without needing to move between different screens in the app.
You can ask it to:
- Create a payment link
- Pay a bill
- Manage available cards or payment links
- Update selected Teya product settings
Important: You always stay in control. Teya AI will show you the details before it completes any action. Simply check the details and approve the action when you are happy to continue. Please note that some actions may require a quick security check, using the same PIN or biometric confirmation you use elsewhere in the app.
3. Getting help with Teya
Teya AI can answer questions about Teya products, features, and settings. You can ask how to use a specific feature, understand a Payment or Settlement, or troubleshoot an issue.
Chatting with our team: If your question requires help from a person, Teya AI will start a chat with Team Teya as a subthread in your main conversation. You can easily open this subthread to read and reply to Team Teya, and then return to the main conversation whenever you need. In your chat history, you will easily find your Teya AI conversations and Team Teya subthreads separated.
Frequently asked questions
Teya AI is currently still being rolled out. Because of this, it may not be available to every member just yet.
Teya AI is currently available in the Teya app only. It will be available in the web portal soon.
Your data is completely safe and remains strictly within Teya’s environment to help your business. It is never shared with third-party AI services or used to train public AI models.
Yes, Teya AI follows the exact same permissions you have set in the Teya app. If you cannot view sales or start a transfer in the app, you will not be able to do this through Teya AI either.