The Manager PIN is a secure 4-digit code that protects sensitive actions and information on your Card Machine. This guide explains how the PIN works, how to change it, and what to do if you forget it.
What is the Manager PIN?
Your Manager PIN adds an extra layer of security to your device. It restricts access to features that should only be used by authorised staff, including:
- Transactions and Refunds
- Sales Overview
You set this up when you activate your device, but you can change it at any time. You can also adjust settings to enable or disable the PIN requirement for specific features.
Important
Keep your new PIN confidential to ensure your business data and refund functions remain secure.
Changing your Manager PIN
If you know your current PIN and want to update it for security reasons, follow these steps on your Card Machine:
- Tap the Menu icon.
- Select Device Settings.
- Tap Manager PIN.
- Select Change Manager PIN.
- Enter your current 4-digit PIN.
- Create and confirm your new PIN.
Resetting a forgotten PIN
If you cannot remember your Manager PIN, you can reset it after verifying your identity with your Teya Account.
- Tap the Menu icon on the top left of the screen.
- Select Sales Overview (or any other protected feature) to trigger the PIN entry screen.
- Tap Forgot PIN.
- A verification screen will appear. Choose one of two methods:
- Scan the QR code with your smartphone camera.
- Open a browser on your phone or computer and enter the link displayed on the screen.
- Log in to your Teya Business Account to complete the security check.
- Once verified, return to your device to create a new Manager PIN.