You can configure your Teya Card Machine to print receipts automatically after every sale, or print them manually only when requested. You can also view and download digital receipts from your Teya Account.
Before you start
- Ensure your Card Machine has at least 15% battery. Printing is disabled if the battery is too low.
- Check that there is enough paper in the printer roll.
Paper roll requirements
Your Teya Card Machine uses standard thermal paper with the following specifications:
- Width: 57 mm
- Diameter: 40 mm
- Core size: 12 mm
Teya does not supply paper rolls. You can purchase compatible thermal paper from:
- Stationery shops
- Office supply stores
- Online retailers
Sharing receipts after a Payment
After a Payment is Approved, your Card Machine screen will present three actions. You can choose the best option for your customer:
- Print: Print a physical customer receipt.
- Share: Share the receipt digitally via NFC tap, SMS, or email.
- Done: Close the receipt screen without printing or sharing.
How do I share an NFC receipt?
- Wait for the green checkmark and the Tap phone for receipt prompt to appear on the Card Machine screen.
- Instruct the customer to hold their smartphone against the NFC area on the Teya Pro. This is the exact same area they tapped their card to make the Payment.
- The digital receipt will transfer automatically to the smartphone.
Important: NFC receipt sharing is exclusive to the Teya Pro hardware. It is not available on other models. If you use a different Card Machine model, the receipt screen will show a Swipe for receipt prompt instead of the Tap phone for receipt message.
Setting up automatic printing
By default, you can choose to print a merchant receipt automatically after every transaction.
- Tap the menu icon in the top-left corner of the screen.
- Select Payment Settings.
- Enter your Manager PIN.
- Tap Receipts.
- Switch the Merchant Receipt toggle to On.
When enabled, a copy prints automatically. You will then see a prompt asking if you want to print a customer copy. To stop automatic printing, follow the same steps and switch the toggle to Off.
Hiding full address on receipts
You can choose to hide your full business address on customer receipts only on the Card Machine. When enabled, receipts will show only your city and country.
- Tap the menu icon in the top-left corner of the screen.
- Click on Payment Settings.
- Tap Receipts.
- Switch Hide full address on receipt to On.
Important: The size of the text on your printed receipts cannot be changed or enlarged.
Reprinting receipts from history
If you do not print a receipt immediately, or if a customer needs a copy later, you can print one from your transaction history.
- Tap the menu icon in the top-left corner of the screen.
- Select Transactions and refunds.
- Enter your Manager PIN.
- Find the transaction in the list and tap it to view details.
- Select Customer Receipt or Merchant Receipt.
- Tap Print.
Downloading digital receipts in the Teya App
You can download digital copies of receipts for your records using the Teya App. This feature is available to users with Super admin, Admin, or Accountant roles.
- Open the Teya App and tap Sales in the bottom navigation bar.
- Tap Transactions at the top of the screen.
- You can search using the last 4 digits of the card, or filter by period, store, source or device.
- Tap the transaction.
- Tap View receipt or Download receipt to save it to your device.
The digital receipt includes key details such as the date, payment amount, and payment method.