Set up your Card Machine

This guide will help you unbox, charge, and set up your new Card Machine so you can start accepting payments quickly.

Before you start

Ensure you have the following ready:

• Internet access: A secure Wi‑Fi network (recommended) or mobile coverage if using a SIM.
• Credentials: The email address and password for your Teya Account.
• Access: If you are not the business owner, ensure you have been added as a member to the account.

Step 1: Unbox and power on

1. Remove the Card Machine and accessories from the box.
2. Connect the Card Machine to power if the battery is low (check the leaflet in the box for model-specific charging ports).
3. Press and hold the power button until the screen lights up.

Step 2: Connect to the internet

Your Card Machine requires an internet connection to complete the setup. Wi-Fi is recommended for speed and stability.

1. Select your Wi-Fi network from the list.
2. Enter the Wi-Fi password.
3. Wait for the connected confirmation message.

Note: You can also use a mobile SIM connection or Ethernet if your Card Machine supports these features.

Step 3: Link your Teya Account

You must link the Card Machine to your business profile. Choose one of the two options below.

Option A: Activate via Teya App (Recommended) Use this method if you have the mobile app installed.

1. Look for a QR code displayed on the Card Machine screen.
2. Open the Teya App on your phone and log in.
3. Navigate to Explore → Payment devices → Activate.
4. Scan the QR code on the Card Machine using your phone.
5. Follow the prompts on both screens to confirm.

Option B: Activate via web browser Use this method if you are using a computer or do not have the app.

1. Select Remote login on the Card Machine screen.
2. Note the verification code displayed.
3. Go to id.teya.com/verify on your computer or mobile browser.
4. Log in to your Teya Business Account.
5. Enter the verification code from the Card Machine and click confirm.

Step 4: Select your store

Once the account is linked, the Card Machine will display the stores associated with your business.

1. Review the list of stores on the screen.
2. Select the specific store location where this Card Machine will be used.

Step 5: Create your Manager PIN

The Manager PIN secures sensitive actions, such as processing a Refund or changing settings.

1. Enter a 4‑digit Manager PIN when prompted.
2. Re-enter the PIN to confirm.
3. Share this PIN only with trusted staff members.

Ready to take payments

Your setup is complete. The Card Machine will open the main menu, and you are ready to accept Payments via Contactless, Chip & PIN, or mobile wallets.

Customising features on your Card Machine

You can adjust the settings on your Teya Card Machine to better suit your business workflow. From enabling tipping to accepting remote payments, these options help you tailor the payment experience for your customers.

How to enable features

Once your Card Machine is set up, you can switch features on or off at any time.

1. Open the Menu.
2. Select Payment settings.
3. Choose any of the options below to enable or configure them.

Available settings

• Tips: Turn tipping on or off. You can also set default tip percentages and customise how the tipping option appears during a sale.
• Quick amounts: Save preset values to your main screen to process common payments faster.
• Split Bill: Allow customers to split a single bill, either by dividing the total evenly or by specifying custom amounts for each person.
• Additional schemes: Automatically accept American Express and other supported card schemes.
• Pay by Link: Send secure payment links via SMS or email, allowing customers to pay remotely.
• Dynamic Currency Conversion (DCC): Allow international customers the option to pay in their home currency.
• Pre-authorisation: Check that a customer has sufficient funds on their card before you provide goods or services.
• Payment reference: Add a short label to each payment. This reference will appear on receipts and in your payment history.