Recognise and report scams, fraud, and suspicious activity

This guide helps you recognise unusual behaviour that may affect your Teya Account or Payments. Learn how to spot warning signs, verify genuine messages from Team Teya, and protect your business details.

Identifying suspicious activity

Suspicious activity is any action that attempts to access your Account, take Payments, or change business details without your permission. These attempts often create a false sense of urgency or request sensitive information.

Common warning signs

• Requests for credentials: Be wary of messages asking for your password, Manager PIN, or one-time passcodes.
• Settlement changes: Watch for requests to change bank details or settle funds to a new account.
• Unexpected activity: Check for unrecognised Refunds, Payments, or Chargeback activity in your history.
• Pressure to act: Ignore emails or calls claiming to be from Team Teya that threaten service disruption if you do not act immediately.
• Suspicious links: Do not click web links that look like Teya but direct you to unfamiliar websites.
• Access requests: Reject requests to install software or share screen access with unknown parties

Verifying genuine Teya messages

If you’re ever unsure whether a message is really from Teya, remember that a genuine message from Team Teya will:

• Never ask you for your password, Manager PIN, or any one-time code.
• Always address you accurately, using the correct details for you and your business.
• Direct you only to official Teya channels (such as the Teya app or website) and will not use pressure tactics or threats to force you to act immediately.

Protecting your Account

You can reduce security risks by following these routine checks:

• Secure credentials: Keep your login details and Manager PIN private. Use strong, unique passwords.
• Official access: Only sign in through official Teya apps or websites.
• Regular monitoring: Check your Account Balance, Settlements, and Transaction History often.
• Access control: Limit Account access by reviewing Permissions for team members.
• Verify sources: Be cautious with links, attachments, or unexpected calls.

Reporting suspicious activity

If you notice anything unusual, act immediately to secure your business.

1. Stop communication: Do not reply to messages, click links, or share details.
2. Secure your Account: Change your password immediately and review team Permissions. Check recent Payments and Settlements for errors.
3. Gather details: Record dates, amounts, and save screenshots of any suspicious messages received.
4. Report to Team Teya