This guide helps you resolve common issues with the Teya App, including installation problems, login verification, and missing sales data. Follow these steps to get your app running smoothly so you can track your business performance.
Installation and updates
I can't download the Teya App
The Teya App is available on the Apple App Store and Google Play Store. If you cannot download or install the app, check the following:
1. Check software requirements Your device must meet these minimum software versions:
- Apple (iPhone/iPad): iOS 16.1 or higher
- Android: Android 12 or higher
If your device does not support these versions, you must use a newer device to access the app.
2. Check your connection and storage
- Ensure you have a stable Wi-Fi or mobile data connection.
- Check that your device has enough storage space for new apps.
3. Use the official store Download only from the official stores by searching for "Teya":
- Apple: App Store
- Android: Google Play Store
Login and verification
I didn’t receive the SMS verification code
If you are logging in and the SMS code does not arrive:
- Check the number: Confirm you entered the correct country code and mobile number. It must be a mobile number, not a landline.
- Restart: Turn your phone off and on again, then request a new code in the app.
- Check signal: Ensure you have a mobile signal.
- Check settings: Verify that you do not have SMS-blocking or spam-filter apps enabled that might block Teya messages.
I didn’t get the verification email
If you are waiting for an email code:
- Check spelling: Confirm your email address is correct, including the domain (e.g., .com, .co.uk).
- Search all folders: Check Inbox, Spam, Junk, and Promotions tabs.
- Search keywords: Type "Teya" or "verification" in your email search bar.
- Resend: Return to the Teya App and select the option to resend the email.
Sales and data
Why can't I see my sales data?
If your sales dashboard appears empty, check these common reasons:
1. Check your date filters
The app shows today’s sales by default. To view past transactions:
- Open the Sales or Home view.
- Tap the Today button at the top.
- Select Yesterday, This week, This month, or a custom range.
- Swipe down to refresh the screen.
2. Verify account activity
- New accounts: If you have not processed any payments yet, no data will display.
- Settlement status: Ensure payments were approved and not declined.
- Correct account: Check that you are logged into the correct Teya Business Account using the right email address.
3. Refresh the app If filters are correct but data is missing:
- Log out and close the app completely.
- Log back in.
- If the issue persists, delete the app and reinstall it from the official store.