Transfer money and set up standing orders

With your Teya Business Account, you can easily manage your company finances from a single app. This guide covers how to send one-off transfers, and set up automatic standing orders.

Before you start: If you added your Teya Business Account during registration, you must fully complete the verification process before you can send money.

How to send money

You can transfer funds to other UK bank accounts instantly using either the Teya app or the Business Portal.

On the Teya App

1. Open the Teya App.
2. Choose how you want to start the transfer, either:
   • From the Home screen, tap the Pay widget at the top of the screen, or
   • From Money in the bottom navigation bar, tap the + icon in the top right-hand corner, then tap Pay.
3. Select a recipient.
4. Choose someone from your existing list, or tap Add a new recipient in the top right-hand corner to create a new one.
5. Enter the amount and continue.
6. Review the transfer details and any limits shown on the screen.
7. Choose “Pay now” to send the payment immediately or schedule it for a later date.

On the Business Portal

1. Log in into the Business Portal.
2. Choose how you want to start the transfer — either:
   • From the Home screen, click the Pay widget at the top of the screen, or
   • From Money in the navigation menu, click the + icon in the top right-hand corner, then click Pay.
3. Authenticate on the Teya App.
4. Select a recipient.
5. Choose someone from your existing list, or click Add a new recipient in the top right-hand corner to create a new one.
6. Enter the amount and add a payment reference.
7. Review the transfer details and any limits shown on the screen.
8. Click Continue, then Transfer.
9. Authorise: You will receive a push notification on your Teya App. Open the app to approve and complete the request.

Viewing all account movements

To see all activity, including incoming transfers (EFT In), outgoing transfers (EFT Out), card payments, and Settlements:

Teya App: 

1. Open the Teya App and tap Money in the bottom navigation bar.
2. Tap Activity at the top of the screen.
3. You’ll see all the activity on your Business Account. You can use the filters to view specific types of activity, such as money coming into your account or money going out.

Business Portal:

1. Open the Business Portal and log in with your credentials.
2. In the left sidebar, select Activity under Money.
3. You’ll see all the activity on your Business Account. You can use the filters to view specific types of activity, such as money coming into your account or money going out.

Scheduling recurring payments (Standing Orders)

You can set up automatic payments to repeat daily, weekly, bi-weekly, or monthly.

On the Teya App

1. Open the Teya App.
2. Choose how you want to start the transfer — either:
   • From the Home screen, tap the Pay widget at the top of the screen, or
   • From Money in the bottom navigation bar, tap the + icon in the top right-hand corner, then tap Pay.
3. Select a recipient.
4. Choose someone from your existing list, or tap Add a new recipient in the top right-hand corner to create a new one.
5. Enter the amount and press continue.
6. Then add a payment reference (if needed), choose the frequency, end date (if needed) and start date.
7. Review the transfer details and schedule.

On the Business Portal

1. Open the Business Portal and log in with your credentials.
2. Choose how you want to start the standing order, either:
   • From the Home screen, click the Pay widget at the top of the screen, or
   • From Money in the navigation menu, click the + icon in the top right-hand corner, then click Pay.
3. Authenticate on the Teya App.
4. Select a recipient.
5. Choose someone from your existing list, or click Add a new recipient in the top right-hand corner to create a new one.
6. Enter the amount and press continue.
7. Then add a payment reference (if needed), choose the frequency, end date (if needed) and start date.
8. Review the transfer details and schedule.

Note: Teya Business Accounts do not have an IBAN and are not enabled to receive funds from outside of FPS, CHAPS, or BACS (i.e. only domestic GBP transfers within the UK).

Security checks for new recipients

When you add a new recipient, we perform checks to keep your money safe.

Confirmation of Payee checks that the name you entered matches the bank account details provided by the recipient's bank.

• Match: You can send the transfer as normal.
• No Match / Partial Match: We will show you a warning. You should review the details and update the name if needed before deciding whether to proceed.
• Not available/supported: We will show you a warning. You should only proceed with that recipient if you are sure about their account details.

Removing recipients

You can remove saved recipients from your Teya Business Account on both the app and the Business Portal.

On the Teya app

1. Open the Teya app and tap on Pay.
2. Choose the recipient.
3. Press Edit over top right corner of the screen.
4. Scroll to the bottom of the screen.
5. Press Delete recipient to delete the recipient.

On the Business Portal

1. Open the Business Portal and log in with your credentials.
2. Select Pay on the top-right corner of the screen.
3. Choose the recipient.
4. Select Edit over top right corner of the screen.
5. Scroll to the bottom of the screen.
6. Select Delete recipient to delete the recipient.

Note: Recipient is tied to a scheduled payment / standing order. If there is an active scheduled payment using that recipient, deletion is blocked and you’ll see an error like: 

 “You can’t delete this payee – it’s used in a scheduled payment. Cancel the payment first.”

Download a receipt

If you need a receipt for your records or to share with someone else, follow these steps:

From the Teya App

1. Open the Teya App and tap Money in the bottom navigation bar.
2. Tap Activity at the top of the screen.
3. Select the relevant transaction.
4. Tap on the download icon on the top right side of the screen.
5. Download the receipt, or share it straight away by email, WhatsApp or another messaging app.

From the Business Portal

1. Log in to the Business Portal.
2. In the left sidebar, select Activity under Money.
3. Authenticate on the Teya App and go back to the Business Portal.
4. Select the relevant transaction.
5. Download the receipt, or share it straight away by email, WhatsApp or another messaging app.

Troubleshooting transfers

If you cannot send money:

• Check your balance: Ensure your account has enough funds to cover the transfer.
• Check recipient details: Double-check that the sort code and account number are correct.
• Check limits: Ensure the amount does not exceed your daily or per-transaction transfer limits.
• Check the destination: Teya Business Accounts do not currently support international transfers. You can only send money to UK bank accounts.

If Teya needs any additional information to complete the transfer, we’ll contact you by email.