Transfer money and set up standing orders

With your Teya Business Account, you can easily manage your company finances from a single app. This guide covers how to send one-off transfers, and set up automatic standing orders.

Before you start: If you added your Teya Business Account during registration, you must fully complete the verification process before you can send money.

How to send money

You can transfer funds to other UK bank accounts instantly using either the Teya app or the Business Portal.

On the Teya App

1. Open the app: Go to Accounts and tap Transfers.
2. Choose a recipient: Select a name from your list. If they are new, tap the 'add a new recipient button on the top right corner on the screen.
3. Enter details: Type the amount you wish to send and add a reference.
4. Review: Check the details and any applicable limits shown on the screen.
5. Send: Tap Continue, then Transfer to complete the payment.

On the Business Portal

1. Log in: Go to the Business Portal and log in with your Teya ID.
2. Navigate: Click on the Account section
3. Authenticate on the Teya App
4. Go back to the Account section on the Business Portal and click Transfer.
5. Enter details: Select a recipient, enter the amount, and add a reference. If they are new, tap the 'add a new recipient button on the top right corner on the screen.
6. Send: Click Continue, then Transfer.
7. Authorise: You will receive a push notification on your Teya App. Open the app to approve and complete the request.

Viewing all account movements

To see all activity, including incoming transfers (EFT In), outgoing transfers (EFT Out), card payments, and Settlements:

• App: Go to Accounts > Business Account and check the Transactions / Activity list.
• Portal: Go to Account > Activity. You can use filters to view specific transaction types like EFT In, EFT Out, or Settlements.

Scheduling recurring payments (Standing Orders)

You can set up automatic payments to repeat daily, weekly, bi-weekly, or monthly.

On the Teya App

Option 1: While making a transfer

1. Go to Transfers and select Transfer.
2. Select Schedule Payment.
3. Enter the payment details, amount, and frequency.
4. Tap Continue to confirm.

Option 2: From the Scheduled menu

1. Go to Transfers and select Scheduled.
2. Tap Schedule Payment to create a new standing order.
3. Use this section to view or cancel existing standing orders.

On the Business Portal

Option 1: While making a transfer

1. Click on Account section and Authenticate on the Teya App
2. Select Scheduled transfers.
3. Click Schedule transfer.
4. Select a recipient and enter the payment details, amount, and frequency.
5. Click Continue, then Transfer.
6. Authorise: Open the push notification on your Teya App to approve the request.

Option 2: From the Scheduled menu

1. Go to Account section and Authenticate on the Teya App
2. Select Scheduled.
3. Tap Schedule Payment under the Account section.
4. Select a recipient and enter the payment details, amount, and frequency.
5. Click Continue, then Transfer.
6. Authorise: Open the push notification on your Teya App to approve the request.
7. Use this section to view or cancel existing standing orders.

Note: Teya Business Accounts do not have an IBAN and are not enabled to receive funds from outside of FPS, CHAPS, or BACS (i.e. only domestic GBP transfers within the UK).

Security checks for new recipients

When you add a new recipient, we perform checks to keep your money safe.

Confirmation of Payee checks that the name you entered matches the bank account details provided by the recipient's bank.

• Match: You can send the transfer as normal.
• No Match / Partial Match: We will show you a warning. You should review the details and update the name if needed before deciding whether to proceed.

Removing recipients

You can remove saved recipients from your Teya Business Account on both the app and the Business Portal.

On the Teya app

1. Open the Teya app and go to Account → Transfers.

2. You’ll see your Recipients list on the Transfers screen.

You can delete in two ways:

Option A – Swipe to delete

1. Find the recipient you want to remove.
2. Swipe left on their name.
3. Tap Delete (or the bin icon).
4. Confirm when asked.

Option B – From “View all”

1. On the Transfers screen, tap View all (if shown) to open the full recipient list.
2. Tap the recipient to open their details.
3. Tap Delete recipient.
4. Confirm the deletion.

On the Business Portal 

Option A – Delete from the 'Transfer' option

1. Go to the Business Portal and log in with your Teya ID.
2. In the left-hand menu, go to Account.
3. Authenticate on the Teya App and approve the request

You can delete in two ways:

Option A – Delete from the 'Transfer view'

1. Click on the Transfer option 
2. Click on the recipient you want to remove to open their details.
3. Use the Delete / Remove recipient action and confirm.

Option B – From “The Recipients view”

1. Open the full list of recipients (e.g. by clicking View all recipients if available).
2. Click on the recipient you want to remove to open their details.
3. Use the Delete / Remove recipient action and confirm.

Note: Recipient is tied to a scheduled payment / standing order. If there is an active scheduled payment using that recipient, deletion is blocked and you’ll see an error like: 

 “You can’t delete this payee – it’s used in a scheduled payment. Cancel the payment first.”

Troubleshooting transfers

If you cannot send money:

• Check your balance: Ensure your account has enough funds to cover the transfer.
• Check recipient details: Double-check that the sort code and account number are correct.
• Check limits: Ensure the amount does not exceed your daily or per-transaction transfer limits.
• Check the destination: Teya Business Accounts do not currently support international transfers. You can only send money to UK bank accounts.

If Teya needs any additional information to complete the transfer, we’ll contact you by email.